Gary
from Australia - April 9, 2019
Flew Business Class
International flights are considerably better than Domestic.. Schedules still erratic and subject cancellation at very short notice.. Crew not overly attentive.
Hoàng Anh
from Vietnam Airlines review by Hoàng Anh - November 15, 2018
Flew Economy Class
good
Bob
from Vietnam Airlines review by Bob - August 2, 2018
Flew Business Class
Vietnam airlines is fantastic, i love it
Ngoc
from Vietnam Airlines review by Ngoc - April 26, 2018
Flew Economy Class
A good airline operating mostly within Vietnam (domestic) and a limited number of international flights to China and Russia. Standards are good, good value. The staff is friendly and helpful. Good Food & Drinks served on flight. The In flight entertainment system is awesome and keeps you engaged all along. Excellent choices of movies old/new…
Brian
from Australia - September 21, 2017
Flew Economy Class
Booked a flight from Melbourne to Nha Trang, including a 3 hour stopover in Ho Chi Minh City for my wife and I through VN airlines. They change my flight schedule on 2 occasions shortly after purchasing my ticket, the second flight change reducing my stopover time to only 1 hour, and also including an email from VN Airlines ask me to change to a 5am flight the next morning with an offer to pay for 1 night accommodation in Ho Chi Minh City, which i decline as I have already booked accommodation at my destination (5-star resort at $350/night). I am also very concerned as I am transferring from an international flight to a domestic flight which requires me to clear customs, collect my bags and then check in again. VN Airlines leave my schedule as is and advise that they will have staff on arrival to assist with my transfer. When i arrive VN airlines take almost 1 hour just to unload our luggage – The staff member on the ground who was supposed to assist is glued to her phone texting the entire time. Once we have our bags she leads us to the domestic terminal, tells us we’ve missed our flight, shrugs our shoulders and then walks off, forcing us to stay 1 night at an old, run-down hotel (couldn’t even sleep due to the obscenely loud noises coming from the pipes in the walls) and forfeit the 1st night’s accommodation at our destination. I’ve attempted to contact their customer service line for compensation for weeks now, as well as included all my supporting documentation (emails, boarding passes etc.). Each time I do their response is always words to the effect of “someone will get back to you”, and then I never heard back. Completely disgusting.
