Vietnam Airlines

The worse airline by far that we have flown with. They sent us a change of flight time TWO DAYS before departure (Singapore – Frankfurt) by 2.5 hours earlier! We do not live in Singapore therefore we naturally had pre-booked weeks before a different flight into Singapore, arriving at approx. 3 hours before our original connecting flight with Vietnam Airlines. The gap then didn’t allow for 2.5 hours of flight change time. Trying to contact VA by phone is a futile effort. Their automated phone system goes in a loop in Vietnamese. I then called up Singapore airport and asked to be transferred to Vietnam Airlines check in counter – Still didn’t get a hold of anyone. Singapore then suggested I contact them via FB chat. If I can gouge my eyes out it would have been less painful… They kept insisting that the flight time didn’t change even after I sent them screen shots after screen shots of email confirmation notification of change time. After 2.5/3 hours, they admit they did change the time. And the answer for that was – we are sorry for the inconvenience. No offer to cover the cost of our new flight. Unbelievable!

Ho Chi Minh City To Hanoi, to be honest I wasnt sure what to expect. To my surprised, I was impressed by the overall service of the flight.

Vietnam Airlines charged my partner and I am extra £420 in “rerouting” fees to get back home because instead of taking the Saigon to Hanoi flight we had booked, we each bought 2 extra flights with Vietnam Airlines to stop in Da Nang. We feel ripped off from the expensive fees. There was no real explanation for the fee except pay it or don’t fly home. They haven’t responded to our emails since.

International flights are considerably better than Domestic.. Schedules still erratic and subject cancellation at very short notice.. Crew not overly attentive.

good