United Airlines

Uncomfortable seats, poor customer service (with rude flight attendants on the flight from Chicago to Dulles), barely any food and beverage service, and no inflight entertainment. I will never fly United again.

The WORST child-“friendly” airline I have ever come across. United did not prioritise families travelling with young children. The staff were unfriendly and unhelpful. One attendant at the departure gate even said -“hurry up, you’re holding up the boarding process”. Why not request families to come forward at the start for processing? – afterall, if there are 2 adults and 3 kids, this is OBVIOUSLY going to take a little more time than an adult traveller on their own; the grandparents were attempting to hold the children – which would have made the process quicker and easier for everyone but were pushed aside. On one sector, we were squeezed onto the tarmac bus – had to stand with babies and a toddler – attendant at the gate said we’d have to ask a fellow passenger to make a seat available.

Just the worst go back to continental

Unprofessional
They caused 13h+!!!! hours delay to my parent’s arrival (who are in their 60s, travelled for the 1st time and donn’t speak english).
It was very stressfull and frustrating. I did not sleep that night trying to help them through out all
these issues, talking to agents and translating.
I talked to the agent on the phone and he kept blaming the previous airline my parent used for the trip from Europe.
He refused to give me his badge number so I can’t put any complaint against him. So disapponinted with them. I don’t want
anyboday to experience this, so If you ‘re flying your parents with united I recommend NOT to do that.
Initial flight: UA3631
They moved them to these flights with additional layover: UA1176, UA 586

On Aug. 22, the United Airlines flight from 7:30 pm EWR for Frankfurt was delayed 6 hours and my parents missed their airplaine for Romania in Frankfurt. Now they have to wait more than 6 hours to get another connection and they have to make another stop in Munich before they even get to Romania. This is horrible!! UA could have communicated this delay to at least show up 6 hours later at Newark airport. My parents are elderly, they have medical issues and this is very unsafe for them. United Airlines cancelled the original flight that my parents booked back in June. Then they offered them this alternative with 5 hours of waiting in Frankfurt, which my parents had no choice but to accept. They didn’t answer the calls placed numerous times and the waiting period was almost 2 hours each time with no real person interaction but disconnected in the end. Treating people like this is unacceptabl!!! My parents should be reimbursed for this flight. This is just one review of how disgusted I am with United Airlines, but I will copy and paste it everywhere I can for people to know.