United Airlines

Traveling on a tight schedule due to work and had few options for flights. Missed the first leg of my flight and gate staff refused to help me get booked in another flight from the same airport that would get me to my destination in time. When I went to return home, found out United Airlines cancelled my reservation for the return flight without telling me. They would only rebook me on a flight that arrived 11 hours late and would make me miss appointments, or charge me over $1000 more for a flight that got me back in a time frame that worked for me. The supervisor at United was clearly more interested in spouting legalese than in providing quality customer service. Ended up rebooking myself on a different airline and losing the cost of my ticket. Will not fly with United again.

I flew from Denver to Cleveland and paid $250 more to move from coach to first class and all I received was a glass of sparkling wine and a cup of coffee. No other options were offered to me by the flight attendant. I did receive your typical airline food packet which was expected. I never received any further beverage and the flight attendant wasn’t much interested in providing me any further services. The area was exceptionally dirty. It certainly had not been cleaned in some time. (debris, carpet, seat, and magazine rack I would rate as filthy) I had to get to a bathroom, as fast as I could, when I departed to wash my face and hands. I would have received all the same in coach and saved $250. I have been a loyal United customer forever. This was the most disgusting plane I have ever been on.

The United gate agent at Washington Dulles was arrested and fired for stealing my jewelry that was turned into her by a fellow passenger. United did not respond to my calls or emails for over a year. This is how they treat their million mile fliers. They burry the issue and hope it would go away. They ignore loyal customers. To make matters worse I was pregnant at the time. There’s so much wrong here. It’s a shame it was an airlines I once loved and supported. There are so many other airlines, choose another one.

Disappointed time and time again. Customer service is also poor. My family and I have had most of our flights with UAL delayed or canceled, for often 2-3 hours, on the regular. They also admit it’s due to mechanical issues or waiting for staff, not weather-related. It’s become the exception if they fly on time (or nearly). We’ve missed huge family reunions, have incurred expenses, and the most they do for us is a $50 travel voucher that expires in a year. They have really gone downhill rapidly and I’ll avoid them as much as possible from now on.now what to do with their worthless travel vouchers….

Weather in Houston delayed our flight from SAT to TYS. Unasked, we were put on another flight, which sat on the tarmac for 2 hrs until the pilot said the plane was overweight and asked volunteers to deplane. Eventually, enough passengers deplaned. Because of that delay, our flight from IAH to TYS was canceled and rescheduled for the next day. By then, it was 10 PM. I contacted United by phone while my daughter stood in the customer service line, which closed before she reached the front. The rep I spoke with said we could request cots to sleep in the airport or we could get our own hotel. We got a hotel. The new flight went from IAH to IAD, where we boarded for TYS via wet stairs from the tarmac. I wear leg braces and barely made it up, but when I did, the flight attendant rudely told me to go back down and gate check my backpack. My daughter was able to take the backpack back down the stairs. United sent us each a $150 travel voucher; the last thing we want. We do not plan to EVER fly United again.