United Airlines

Every leg of the flight was delayed and the last was cancelled stranding me in another city than where we were supposed to land; customer care no longer seems to care about issues with baggage or travel delay and does not do anything to compensate you for these issues
Food and drink has gone down in quality over the last year and no special treatment is given to people flying with status even the highest level!

As a 1K with United for the past 29 years, i have seen the ups and downs of the airline. I can see an appreciable positive trend post-pandemic after the COVID cutbacks. They still have NOT returned to the full CONSISTENT service of 2019. Technology, service both in air and on ground, and network are vastly improved. The United app is head and shoulders above ALL the airline apps in the world. United’s responsiveness to my needs during irregular operations has helped make up for food and consistency shortcomings. Perhaps a status thing, but i’m as loyal as i have ever been.

I was charged $1300 for the round trip ticket to attend my grandfather’s funeral. All of my flights were delayed (one was because they had no crew), and apparently there is no in-flight entertainment offered anymore on United flights. There was no food offered other than a small bag of pretzels and a cup of water for a cross-country (5+ hour flight), I was forced to pay $10 for Wi-Fi service that didn’t work, and now I’ve been told United apparently have a new policy in which they don’t adjust fares for bereavement travel. When I called customer service, I was forced into using the text messaging option to try to resolve my concerns due to the waiting period to speak to a representative being over 90 minutes. The United representative that I texted with was not only not helpful, but their messages were full of poor grammar, no punctuation (they often wrote paragraphs with no commas or periods or anything…it was just a run-on, nonsensical way of communicating), and a complete lack of willingness to resolve my concern(s). United has lost a customer for life.

This is the worst airline company I’ve flown with lately. The last 4 flights have all been delayed, they don’t tell the truth, costumer service is horrible. Almost all there connecting flights are very tight, luggage didn’t make it on time, took 2 days for luggage to get to my hotel. On one flight out of Houston, they had two people checking bags for 4 flights at the same time. Using those kiosks cliche a lot, have to do everything yourself….. soon the passengers will be loading their own luggage on the plane and re-fueling the plane.. Avoid this mess

As a 1K with United for the past 15 years, i have seen the ups and downs of the airline. I can see an appreciable positive trend especially in the past 5 years, and now even more so coming out of COViD times. Technology, service both in air and on ground, and network are vastly improved. Perhaps a status thing, but i’m as loyal as i have ever been.