3/10

    From 474 passenger reviews

    travel

    from United States - September 29, 2021

    Flew Premium Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Have been using Travelqart for the past 6 years. Their representatives are well trained and well behaved. They never fail to solve a problem even if it takes many hours. That is passion. As a chef, I want to be trusted and dependable and that is what the representatives of Travelqart provide.

    Melba

    from United States - August 20, 2021

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My Family and I fly with United Airlines for many years. I usually never write reviews because I don’t have the time for them. Due to my experience on 8/18/21 with Flight AU 1425 Newark, I am taking the time to write one. Although I had a bad experience, I also had a good one. I am giving it 5 stars because United Airlines has a very caring and attentive Manager Sussanne Caraffa and Yaquelyn Ramirez who went above and beyond to help a customer in need. They are both a great asset to the company. Supervisor Marta Sztyz does not represents this company well as she lacks of customer skills and professionalism.

    Despite my unpleasant experience with the supervisor, I am glad that the employees and the manager were able to act very professional with caring hands. As thus, I feel comfortable to continue to fly with United Airlines.

    Arthur

    from United States - July 29, 2021

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have a couple collection accounts that I want to get removed. I was going through a divorce and lost track of certain bills/paper work. Also, I have completed student loan rehabilitation on my six student loans that went into default. I have been making on time payments with the new provider but the old loans still remain as closed/transferred with the negative payment history on them. Shouldn’t they be deleted since the same loans are now with a new loan provider? It is essentially duplicated reporting them, right? I am planning on getting married in a couple years and want to buy a house with my current girlfriend and with this stuff on my report I fear I won’t be able to do this. This was exactly my story until I contacted ROOTKITS CREDIT SPECIALIST who did the magic by clearing all the debts and raised my score to 800+ across the bureaus and even added some positive tradelines on my report. I was able to get a good house with a very low interest rate. Thank you for helping me for clearing of debts and more just the way I did or Email: rootkitscreditspecialist AT gmail DOT com

    Kylie

    from Australia - July 8, 2021

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Exceptional care and customer service made me feel so wonderful in a stressful situation. The whole team were warm, friendly and went above and beyond. I can’t recommend United enough. It was like flying with family caring for you. Excellent app too.

    Edward

    from United States - July 2, 2021

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We flew on a long domestic route for vacation. We booked Economy Plus and I guess it was because perhaps the refund policy is better. It certainly was not due to Economy Plus having more legroom or better food and beverages because the grub and the seating was the same throughout the cabin. On top of that, for the return trip they seated us in regular economy, even though we paid extra. At our stopover in Houston, the kind lady at the customer service desk refunded our entire upgrade fare, coming and going. Thank you, United. However, why are you booting people out of their seats? Hmmmm. There was a thirty minute departure delay leaving Houston when they held up the plane for other connecting passengers. Going we were on a newer 737-900 which was pleasant. Coming back it was a 737-800 which was showing its age. Would we fly United again? Well, the only carrier that seems to even slightly care about a good passenger experience is Alaska. It seems like all are on the woke train so I guess you just have to put up with some inconveniences if you want to travel by air.

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