2.9/10

    From 463 passenger reviews

    Tina

    from United States - February 25, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    When I was trying to book a flight with United Airlines, they had very rude customer service and they kept hanging up on me.

    Sunder

    from United States - February 13, 2020

    Flew Business Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew Business Class EWR-FRA end of December. Excellent in-flight services. 787-9 cabin was very comfortable and the staggered seating arrangement was wonderful. Flight crew had tendency to keep the Fasten seat belt light on most of the time, when there was no noticeable turbulence throughout the flight, and that light being on most of the time compromised services and any trip(s) to the Lav. Overall the ground and flight experience was wonderful.

    Federico

    from Mexico - February 7, 2020

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I think Good Airline simply

    huong

    from United States - January 31, 2020

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Business class was awful. no choices, egg white over wet muffin??? Mile play was a scam, purchased ticket $10 short requirement, called agent, was told upgrade seat or upgrade to business class to qualify, according to the rules #4, paid the upgrade, did not receive promo miles, call customer service talked to off shore agent, he talked to a supervisor, assured me additional miles will post to account that day (gave his name and his agent #) still did not get the miles, called customer service again, gave them the agent name & number, was told he is a united customer service agent but that they can’t let me talk to him and that I should email customer service instead???

    Layla

    from United States - January 24, 2020

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

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