2.8/10

    From 429 passenger reviews

    Linda

    from - November 6, 2018

    Flew Premium Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I made 4 transatlantic flights with United in the last 12 months. While there are airlines that I prefer servicing other parts of the world, I find that United is reliable,and professional. Their website and iphone application work well, and generally, it’s fairly easy to travel with them. The ground crews are friendly and professional, unfortunately the flight crews at times are somehow lacking in “people skills” – they are professional and reasonably efficient, but on this last flight in particular, they don’t make you feel welcome. There’s also a noticeable attitude regarding what the flight crew’s duties include and don’t include – for example, no one tried to even put towels near a toilet that seemed to have a slow leak. I have noticed a real effort to improve the onboard meal selection (although please get rid of the honey ginger icecream)! While I find the charge for a bit of extra leg roomabsolutely excessive, I trust United to ensure their passengers safety.

    Kevin

    from - October 14, 2018

    Flew Premium Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    THIS WAS JUNE of 2017…although I am a looooong-time flyer, they still manage to disappoint me in their treatment & dialogue about legitimate questions/concerns! United Airlines has a LOUSY record of true Customer Service! This was NOT ABOUT compensation! Very condescending agents when I tried to explain an error/glitch that was happening on THEIR website. It caused a misunderstanding when I booked a flight–I ended up wasting money,time & alot of “United Miles”. I never became belligerent, but took screen shot pictures, sent & resent the discrepancy to them. They were so arrogant…. borderline rude. There was never a person that of authority to actually “listen” to my legitimate complaint! No acknowledgement. Even with evidence, they never at least UNDERSTOOD my view. As a result: NO resolution. No Apologies whatsoever. “Customer Care”…thats what they call it. They people in THAT dept should esp realiaze: Machines/computers mslfunction too! HOW they handled it “stings” the most! I didn’t need reimbursing, …but it was a HORRIBLE way to view/treat the ‘common traveller!

    Mahesh

    from - September 10, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    United Airlines has always been our preferred carrier for travellling overseas as although frequently there are lower offers we prefer to fly with them as they have exceptional Business Class cabins and service . I would like any prospective carriers to read this review and hopefully understand why we think they are the best US airline ; For a year we had planned a Alaska Cruise leaving from Seattle . On June 23rd of 2018 we were flying Economy Class from Orlando to Seattle with a stop over in Denver . We had incredibly bad luck with 2 flights – Our flight to Denver got delayed in Orlando due to a thunder storm . We had to stay overnight in Denver but due to a sudden and long Hail storm at Denver airport we could not reach our cruise terminal in time . Very fortunately we had picked United. We missed our Cruise but United Airlines was wonderful in caring for our luggage ,rebooking us and giving us personal service and we both truly appreciate what they did. They were compassionate and understanding and did whatever they could to help us . Mahesh Dhingra – Orlando

    Jeremy

    from - September 10, 2018

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I flew on July 31, 2018 on United 1158 from Los Angeles (LAX) to Honolulu (HNL) . It was 5 hours I wish I had spent on another airline ! I couldn’t sleep , because I was too hyper cause it was an 8:05AM PDT flight and landed at 10:45AM HST , so I couldn’t sleep unlike the flight back (which was a late night flight) . The Seats were very uncomfortable and the entertainment and food was horrible!!!!!!!!

    Katie

    from - September 5, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible delays today without explanation from Wichita to San Francisco. Flight UA2188 from Wichita supposed to fly out at 6:25am, 4 hour unexplained delay. Missed connection in Denver. Flight changed to UA0733 that was also delayed 2 hours unexplained then canceled for flight UA3436 back to Kansas City at 3pm for connecting flight UA5312 to San Francisco. Wide spectrum delays on United flights as a rule, come to find out, especially on the planes from Canada. The planes are old and in disrepair. I will have been bounced around 17 hours and missed a full day of work with expensive parking fees at San Francisco along with now ridiculous drive time. I will never fly United again and will not recommend them. I spoke with another passenger that stated they’ve been trying to get home for 3 days with United.

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