2.8/10

    From 440 passenger reviews

    Ankit

    from India - May 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I never thought I would have to write such an experience with any airline untill i flew United.I was in the US to visit my relatives and we took United flight from Bombay to Newark in March and from there we had a connection to San Francisco.Our flight frm BOM-EWR was fine however little did i even imagine how horrible things were gona get.Now I had my old aged grandparents with me and myself and as being Indians we have a normal indian accent and we cant understand american english well as its fast spoken however at EWR airport our experienxe with the check in staff was a sign of how worse things are gonna get.First of all the check in counter lady was rude and she knew we were coming to the US for the first time and still didnt help me figure out how to do the kiosk thing which she asked me to proceed with as the system wasnt working at her desk and I heard her mumble racial slur at me like “Better fly on a cow” I never thought I would face such hatred in my life but There it was..WILL NEVER FLY THIS AIRLINE

    Carl

    from Canada - May 3, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The worst thing that can happen when you travel international is loosing your passport. My flight was Montreal – Newark – Myrtle Beach, I forgot mine in the magazine compartment in front of me on the flight to Myrtle Beach. I realize that 20 feet past the gate. I cannot go back it’s the law. The girl at the counter communicated with another one in the plane, after 3 messages I hear passport negative for seat 10f. I can’t believe it, it was just in front of the seat in the magazine compartment, the girl at the counter is 0 help and that’s it, it’s not there. It’s a passport not earphone, kind of important when you travel internationally! A couple of days later my passport is found at Chicago airport, so it was in the plane and the girl just did not check properly, I had to rebook domestic to Burlington for 300$ and have someone pick me up there and pass Canadian custom by car to enter Canada without a passport, worst customer service I can imagine, they just didn’t care!

    Mick

    from United States - April 9, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    long time continental and united customer. Accrued about 200,000 miles on CO and UA. continental was great. united buying them ruined continental.

    this airline uses the 737 everywhere and its disgusting. 2 bathrooms (seats where the front bathroom should be) in economy. not 3!

    seats are brick hard and DVT risk. knees are smashed into seat in front. IFE is usually broken or ancient and too small. wifi is super expensive and unreliable and sometimes is united’s version and sometimes gogo. both are bad.

    without status on this airline you are subhuman. with status you notices that between global services and 1k there is nothing left but table scraps for the rest.

    flight attendants tend to be more rude on this airline than other US airlines for some reason – i dont think they are treated well or are happy.

    bathrooms are undersized. way too much 737 abuse here. 737 are meant to do what the DC9 and 717 and MD80s did, short haul, 2-3 hours. now they have them doing 7 hours with less bathrooms. horrible experience.

    i consider myself lucky to get somewhere safe nowdays.

    Dmitri

    from United States - March 6, 2019

    Flew Premium Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    In the middle on June 2015, I flew on a United Airlines flight from Las Vegas to Washington Dulles. It was on a pretty new Boeing 737-900ERS. The boarding was quick and easy, and we departed right on time. The staff was swift to answer any request, but didn’t seem enthusiastic about their job. The seat was very comfortable, and the extra pitch is definitely worth dishing about an extra hundred bucks for. The IFE had DirecTV, with a wide selection of channels. It was a little pricey, though. The food was great, giving you a lot of good tasting stuff for a relatively low price. Our baggage was handled great throughout the flight. I would recommend flying United on this route, or any.

    German

    from Canada - February 12, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Not sure how to start… but I Just have to say HORRENDOUS experience “cheap service” on flights operated by UNITED last February 9, 2019 I had three but the last one it was the worst ever taken in UA. It was just awful experience only happened in Air China domestic flights.
    UA1009 IAH-BOG Economy Plus Red-Eye. The most deplorable flight I ever had in UA a combination of not working Wi-Fi, Not working Private Screening, Not working the electric outlet between seats, horrendous food that was not able to eat, arrogant service from one lady; 5 hours nightmare on that flight, not even able to connect any device because the outlet didn’t work properly. Internet only works on Continental US (most of the flight over the Caribbean), no back-seat screen to watch at least the flight path. Using a domestic aircraft for 5 hrs international flight similar time to EWR to DUB. It was HORRENDOUS UA it was improving but this one took me to the bottom again.

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