2.9/10

    From 478 passenger reviews

    Kylie

    from Australia - July 8, 2021

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Exceptional care and customer service made me feel so wonderful in a stressful situation. The whole team were warm, friendly and went above and beyond. I can’t recommend United enough. It was like flying with family caring for you. Excellent app too.

    Edward

    from United States - July 2, 2021

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We flew on a long domestic route for vacation. We booked Economy Plus and I guess it was because perhaps the refund policy is better. It certainly was not due to Economy Plus having more legroom or better food and beverages because the grub and the seating was the same throughout the cabin. On top of that, for the return trip they seated us in regular economy, even though we paid extra. At our stopover in Houston, the kind lady at the customer service desk refunded our entire upgrade fare, coming and going. Thank you, United. However, why are you booting people out of their seats? Hmmmm. There was a thirty minute departure delay leaving Houston when they held up the plane for other connecting passengers. Going we were on a newer 737-900 which was pleasant. Coming back it was a 737-800 which was showing its age. Would we fly United again? Well, the only carrier that seems to even slightly care about a good passenger experience is Alaska. It seems like all are on the woke train so I guess you just have to put up with some inconveniences if you want to travel by air.

    airtickets

    from United States - June 17, 2021

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Hi this side Alex and i am very happy with united airlines i get best cheap flight tickets for unite airlines from www.airticketsbookings.com i wanna say to thank to Air tickets Bookings company for give’s me best airfare deals with cheap flight tickets.

    david

    from United States - May 3, 2021

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    cross country from LAX to Newark, so from hub to hub. got on a Dreamline each way and an excellent ride, smooth and perhaps due to Covid about half to two thirds full, always had an empty seat next to me.
    Service was good, the only hiccup being that they won’t serve alcohol in coach and you can’t bring your own, the logic behind that I don’t get.

    Ana

    from United States - April 10, 2021

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I have been a MileagePlus member for 7 years and have traveled numerous times with United and was mostly satisfied with their service. But on the last 12 months I have traveled 4 times and on 3 of this trips I have come home to find out missing items from my baggage. The first 2 claims were paid but my 3rd claim was denied according to the wording on the denial letter because I falsified/altered information. I explained to the representative that I probably misunderstood/overlooked the question and that it was not intentionally. I erroneously answered “No” to a question that should have been a “Yes” and for that I was treated as trying to commit fraud. I’m disappointed with United handling of my claim but I guess my mistake worked in their favor and they used it to avoid having to pay my claim. Anyone traveling with United should be very careful of safekeeping their valuable.

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