2.9/10

    From 466 passenger reviews

    Mike

    from United States - April 4, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    United Airlines cancelled my flight from Savannah, Ga to Grand Rapids, MI on April 6, 2020.
    They rebooked me on a flight with extra legs to the journey at different departure and arrival times that simply could not work for me.
    I called and asked for a refund and they refused !! THEY CANCELLED THE FLIGHT AND REFUSED A REFUND!
    I had a similar issue with American Airlines last week and they issued an instant refund with apologies.
    NEVER AGAIN UNITED !!!

    Madeleine

    from United States - April 1, 2020

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I’ve flown United a lot, and every time I’ve had a wonderful experience! The flight attendants were so nice and welcoming, and the pilot was nice as well! I flew economy class and the seats were still super comfy with a good amount of leg room! The price wasn’t bad, and the food and drinks were edible! There weren’t any T.V.s where I was sitting, so I would suggest bringing phones, laptops, iPads, games, etc. But they have them on higher classes! United is a great airline and I always have a good time every time I fly with them!

    Ariline

    from United States - March 30, 2020

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The WORST airline in the USA; the absolute WORST!

    Here is why?
    1.) extremely poor handling of travelers
    2.) rude and disrespectful to clients
    3.) poor in-flight service
    4.) threatening passengers
    5.) filthy airplanes; old and smelly
    6.) overly expensive air travel
    do NOT travel with this carrier; do NOT!

    Tina

    from United States - February 25, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    When I was trying to book a flight with United Airlines, they had very rude customer service and they kept hanging up on me.

    Sunder

    from United States - February 13, 2020

    Flew Business Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew Business Class EWR-FRA end of December. Excellent in-flight services. 787-9 cabin was very comfortable and the staggered seating arrangement was wonderful. Flight crew had tendency to keep the Fasten seat belt light on most of the time, when there was no noticeable turbulence throughout the flight, and that light being on most of the time compromised services and any trip(s) to the Lav. Overall the ground and flight experience was wonderful.

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