2.8/10

    From 427 passenger reviews

    Mahesh

    from - September 10, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    United Airlines has always been our preferred carrier for travellling overseas as although frequently there are lower offers we prefer to fly with them as they have exceptional Business Class cabins and service . I would like any prospective carriers to read this review and hopefully understand why we think they are the best US airline ; For a year we had planned a Alaska Cruise leaving from Seattle . On June 23rd of 2018 we were flying Economy Class from Orlando to Seattle with a stop over in Denver . We had incredibly bad luck with 2 flights – Our flight to Denver got delayed in Orlando due to a thunder storm . We had to stay overnight in Denver but due to a sudden and long Hail storm at Denver airport we could not reach our cruise terminal in time . Very fortunately we had picked United. We missed our Cruise but United Airlines was wonderful in caring for our luggage ,rebooking us and giving us personal service and we both truly appreciate what they did. They were compassionate and understanding and did whatever they could to help us . Mahesh Dhingra – Orlando

    Jeremy

    from - September 10, 2018

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I flew on July 31, 2018 on United 1158 from Los Angeles (LAX) to Honolulu (HNL) . It was 5 hours I wish I had spent on another airline ! I couldn’t sleep , because I was too hyper cause it was an 8:05AM PDT flight and landed at 10:45AM HST , so I couldn’t sleep unlike the flight back (which was a late night flight) . The Seats were very uncomfortable and the entertainment and food was horrible!!!!!!!!

    Katie

    from - September 5, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible delays today without explanation from Wichita to San Francisco. Flight UA2188 from Wichita supposed to fly out at 6:25am, 4 hour unexplained delay. Missed connection in Denver. Flight changed to UA0733 that was also delayed 2 hours unexplained then canceled for flight UA3436 back to Kansas City at 3pm for connecting flight UA5312 to San Francisco. Wide spectrum delays on United flights as a rule, come to find out, especially on the planes from Canada. The planes are old and in disrepair. I will have been bounced around 17 hours and missed a full day of work with expensive parking fees at San Francisco along with now ridiculous drive time. I will never fly United again and will not recommend them. I spoke with another passenger that stated they’ve been trying to get home for 3 days with United.

    Rose

    from United States - May 31, 2018

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This is absolutely the worst airline ever!! DO NOT WASTE YOUR MONEY!!!! I had the worst trip ever with them and have been turned off from ever flying again. First of all i was flying to Europe. My connecting flying was delayed and NO ONE even tried helping me find another flight so that i wouldn’t miss my flight to Germany. At the Phoenix airport there were only three people working at an ENTIRE united airlines section which is pathetic considering you’re paying so much money and they still can not hire enough people. On top of it all when i asked one of the ladies to help she said “We are doing other things right now.” After that i found another airline in order to catch my international flight since no one was willing to help. I made it to my international flight to find out that United cancelled all of my flights including the returning ones. I had to sleep at the airport and got sick and am now waiting for a refund or they will be hearing from an attorney. Don’t waste your money find another airline or you WILL regret it!!!

    Sylvia

    from - April 26, 2018

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I’m very upset with the way United Airlines damaged my luggage. The bag is completed busted along the side. I was offered a $50.00 travel voucher; which is nothing. That does not replace my luggage. The worst part of it all is the attitude of those I spoke with on their Customer Service number. I will avoid flying United Airlines. I feel totally disrespected.

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