2.8/10

    From 448 passenger reviews

    Shyam

    from Trinidad and Tobago - July 14, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Business class seat cushions have no “cushion” effect in three out of four flights in the past week.
    The middle of these cusahions were visibly depressed.
    The trips were extyremely uncomfortable.

    Passengers from economy class were permitted to user the washtrooms in business class.

    Durirng a very short visit to the toilket one of my eyes turned red in a few seconds.
    On exitiing I asked the fligth attendand if they used any chemicals and was advised they used a deodorizer. A few mnutes later I returened to the toilet to try to wash the infected eye. There wasthen a lot of ice in the wash basin..

    The luggage turned up at the carrousel about two hours after arrival o the flight.

    Pavel

    from United States - July 7, 2019

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    In average one out of three flights was delayed with my connections from Europe. It is annoying especially when you are jetlagged after flight from Europe and have to wait additional SIX hours for connecting flight. The customer service do the minimum they are allowed. Forget compensation, paid accommodation, meal vouchers. US laws don’t dictate any compensation. Also their seats are far from comfortable. I wish Lufthansa would not partner with United.

    Beta

    from United States - July 3, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Decided to take a trip to Cairo in November 2018 to visit museums, pyramids, etc….. United looses my bags during the transfer at Chicago O’Hare Airport on UAL flight # 3811. Last scan was at O’Hare Chicago. After numerous attempts, submission of forms, submission of receipts I am still getting the run around from UAL about where the bags are and whether or not UAL will reimburse for the lost luggage.

    Best part of the experience is dealing with the same incompetent nimrods at a foreign call center. Worst part of the experience is not having my luggage & medication while on holiday in a foreign country.

    Arthur

    from United States - July 3, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Carry on luggage w/rollers is not permitted anymore and if you are in group 5 and up to board the plane, you are limited to 1 carry on only, including personal item, either stuff everything to 1 carry on bag or you need to have the second carry on tagged with a baggage claim label and pay $30.00.
    Wifi is free but, entertainment is not and you use your own device to watch movie or listen to music from the United Airlines library.
    Seating assignment is not assigned till we checked in and we were not sitting close together for a group of seven including 2 kids.
    The only positive thing was friendly flight attendants and we got to our destination safely.
    Flight was booked 6 months in advance, told wife my never fly United Airlines anymore.

    MOSTAFA

    from United States - July 2, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I flew from San Francisco to cairo through a connection in Amsterdam. I arrived in cairo to find that no baggage arrived. I filed a claim in cairo airport and all time was thinking it is their mistake in cairo. When United finally answered after almost 36 hours of trying to reach them and being out on ridiculous times of hold they figured that all my baggage is still in SFO and did not leave with me. I am traveling with my 9 month old infant and this out her in jeopardy with no milk or clothes or stroller or her needed medications which thanks God I took 2 days supply in my carry on. United reply was simply ridiculous that it happens and it is not their mistake and that they will forward my baggage to cairo and have no answer to why it happened. Add to this that they outsource their calls overseas to employees that don’t have answers to your questions. This is by far the worst airlines I traveled on and not only bad customer service they can also put your life or the life of your loved ones at risk and they don’t care.

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