3/10

    From 477 passenger reviews

    Fatima

    from United States - January 5, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    worst airline ever.
    I got sick, lost consciousness and woke up covered in my own vomit and no one has noticed me or offered help as flight attendants were asleep.
    flight was delayed for 2 hours, and every time they communicate a different reason for it.
    asked for a wheel chair after reaching my destination (it was clearly indicated in my reservation when i booked the flight) and was told to just walk.

    Carol

    from United States - December 31, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The plane was dirty and overcrowded. It was cramped, uncomfortable, and smelled bad.

    Andrew

    from Switzerland - November 16, 2021

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew United from Zurich to Newark and Swiss for the return flight. There was no comparison the United flight was much better. The cabin was more modern (did not compare the age of the plains), the Economy Plus gives the budget passage a great choice to get a more comfortable seat without having to upgrade to Business Class.
    I found the Swiss seats very tight for a Trans-Atlantic flight.

    travel

    from United States - September 29, 2021

    Flew Premium Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Have been using Travelqart for the past 6 years. Their representatives are well trained and well behaved. They never fail to solve a problem even if it takes many hours. That is passion. As a chef, I want to be trusted and dependable and that is what the representatives of Travelqart provide.

    Melba

    from United States - August 20, 2021

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My Family and I fly with United Airlines for many years. I usually never write reviews because I don’t have the time for them. Due to my experience on 8/18/21 with Flight AU 1425 Newark, I am taking the time to write one. Although I had a bad experience, I also had a good one. I am giving it 5 stars because United Airlines has a very caring and attentive Manager Sussanne Caraffa and Yaquelyn Ramirez who went above and beyond to help a customer in need. They are both a great asset to the company. Supervisor Marta Sztyz does not represents this company well as she lacks of customer skills and professionalism.

    Despite my unpleasant experience with the supervisor, I am glad that the employees and the manager were able to act very professional with caring hands. As thus, I feel comfortable to continue to fly with United Airlines.

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