Rajae

    from - September 11, 2017

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flight 1767 departing from Denver to Washington DC was the worst experience for me and my family . At first, I have a 4 year old daughter and we’ve been given separate seats. When I was checking my bag the agent said that he can’t do anything and that i will have to talk to them at the gate. At the gate, the agent didn’t even listen to what I have to say. he kept cutting me and saying ‘you should see with the passengers inside” I said that’s okay I’ll figure it out with the passengers inside. Than, Inside the flight I was trying to explain my concern to the passenger next to me to switch seats so that my 4 year old daughter can sit next to me. While doing that a flight attendant just walked in and started saying” Madam, I can see that you have bought a basic economy. That is not our problem, you should have paid more so you can choose your seats”. Well first of all the flight attendant should be helping in, not making it worse. and second of all, nobody asked for his help so he shouldn’t have intercepted my conversation with the passenger. What I don’t understand is from the beginning they knew that my daughter is 4 years old. So how can they give us separate seats. Unbelievable …..

    tony

    from United States - August 29, 2017

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible, 5 hours delay on the first flight. Now its delayed going back. Being on time or close to it is the most important thing to me when flying. United is terrible when it comes to this, and really don’t care. Never again will I fly with United.

    Marina

    from United States - August 17, 2017

    Flew First Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I am extremely disappointed in united. They have a total lack of customer service and will not try to remedy errors made by their company. During my ordeal with the company, I was constantly notified via email, text and phone call about delays and cancellations. On the way to San Antonio, my flight was delayed, even after they changed my flight, which meant I didnt get much sleep last night. I decided to forgive and forget. My flight back home was a nightmare. My flights kept getting delayed/cancelled so i asked the agents at the counter to change me to a morning flight, even though it meant I’d miss an important appointment. The agents were rude and unhelpful. I was scheduled for an early morning flight that was then cancelled without any notification. When I went to again change my flight, they rescheduled me to a flight that was known to be delayed and i ended up missing my connection. I ended up getting home almost 24 hours later and United made no effort to rectify the isssue. At the end I was emotionally spent and glad to be home. United (and American) have the worst customer service. I will not be flying with United ever again. The little money you save is NOT worth the hassle.

    Ron

    from United States - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Service was terrible and the flight was almost an hour late. Staff didn’t allow passengers to use empty seats unless we upgraded. I will never fly “United” again.

    dorina

    from United States - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    L5XMTE – flight from Denver to Tampa august 4 2017 UA 1651
    Ticket # 01623544166112
    The passengers were boarded three times -and evacuated out of airplane two times in Denver. The gate was also changed too .The flight was supposed to take off at 5:45pm but left on 10:39pm a 5hour delay with no other reasons than gross disorganization of UA management.
    First time on a defective airplane that should have been checked before boarding, second time 15 min after boarding the pilots realized their flight limit time expired . The flight attendants were two overweight lazy /rude males with big belies that hardly can fit on the aisle passing a passenger . Since they cannot fit on the aisle all they did was sat in the back drinking sodas and did not bother to provide passengers even water since we were stuck in the overheated plain for over an hour. I had to ask for water and insisted they must serve first passengers with kids. They reluctantly start service as it was a SPECIAL favor.

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