2.8/10

    From 451 passenger reviews

    Marsene

    from United States - August 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible experience.Flight was cancelled and we were rerouted all over creation

    Cathy

    from United States - August 16, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Very, very pleasant. Fantastic crew. Professional and polite.

    Peter

    from Australia - August 1, 2019

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My family and I have flown United from Sydney Australia to USA three times, the latest in August 2018. While not the best, United’s service is certainly not the worst either. Our latest flight we were allowed to spread out into vacant seats with my daughter and I getting to sit in Premium Economy seats. The aircraft, a Boeing 787 was superb. Food was acceptable and overall the flight was ok.

    Shyam

    from Trinidad and Tobago - July 14, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Business class seat cushions have no “cushion” effect in three out of four flights in the past week.
    The middle of these cusahions were visibly depressed.
    The trips were extyremely uncomfortable.

    Passengers from economy class were permitted to user the washtrooms in business class.

    Durirng a very short visit to the toilket one of my eyes turned red in a few seconds.
    On exitiing I asked the fligth attendand if they used any chemicals and was advised they used a deodorizer. A few mnutes later I returened to the toilet to try to wash the infected eye. There wasthen a lot of ice in the wash basin..

    The luggage turned up at the carrousel about two hours after arrival o the flight.

    Pavel

    from United States - July 7, 2019

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    In average one out of three flights was delayed with my connections from Europe. It is annoying especially when you are jetlagged after flight from Europe and have to wait additional SIX hours for connecting flight. The customer service do the minimum they are allowed. Forget compensation, paid accommodation, meal vouchers. US laws don’t dictate any compensation. Also their seats are far from comfortable. I wish Lufthansa would not partner with United.

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