2.8/10

    From 471 passenger reviews

    Nancy

    from United States - September 1, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Worst. No social distance. Was told about it the night before travel. Too late to change my schedule

    Deceiving I should have knew about it when I booked.

    Bad bad bad. Do not care

    Corey

    from United States - August 23, 2020

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    United Airlines has no mercy on they’re passengers who may have a handicap or injury.you will be completely on your own if you need any help what so ever during your travels with this airline.i had injuries to both my legs while i visited Hawaii, and could not get any help trying to fly back home to Indianapolis,in.i was just left to figure out how i can get from one plane to the next with no help from anyone during this trip.i will never choose this airline again.

    Mason

    from United States - July 18, 2020

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I few on United express crj 900 from Houston to Salt Lake City there was no entertainment syteam the presale were the size of my thumb Nails there flight was so rough my mom had to take drain a men and my dad felt bad he was scared delta did better in a MD 90

    Dawn

    from United States - July 1, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We were scheduled to take a trip to Europe mid-May. Due to COVID travel bans, we called to inquire on the flight status and were told that the flight was still scheduled however, we were not on the flight list. We gave the customer service representative our confirmation number and ticket numbers and soon learned that our account had been hacked, our flights were cancelled, the hacker was issued a voucher, and then booked a flight to Cancun. We requested a full refund (it was not immediately offered). This necessitated countless follow up emails and phone calls over 2 months, and ultimately United denied our request. They issued vouchers (minus the trip insurance). No apology for the security breach, no offer for a full refund.

    Pieter

    from United States - June 11, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    United changed my daughters flight which originally had a lay-over in Washington, to a 4 hour lay-over in New York. Because of the COVID-19 situation there I recheduled her flight to go through Frankfurt and paid an 85 dollar rescheduling fee. Now the flight through Frankfurt is changed and United booked her through New York again but refuse to refund my rescheduling fee. How is that fair?

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