2.8/10

    From 424 passenger reviews

    Rose

    from United States - May 31, 2018

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This is absolutely the worst airline ever!! DO NOT WASTE YOUR MONEY!!!! I had the worst trip ever with them and have been turned off from ever flying again. First of all i was flying to Europe. My connecting flying was delayed and NO ONE even tried helping me find another flight so that i wouldn’t miss my flight to Germany. At the Phoenix airport there were only three people working at an ENTIRE united airlines section which is pathetic considering you’re paying so much money and they still can not hire enough people. On top of it all when i asked one of the ladies to help she said “We are doing other things right now.” After that i found another airline in order to catch my international flight since no one was willing to help. I made it to my international flight to find out that United cancelled all of my flights including the returning ones. I had to sleep at the airport and got sick and am now waiting for a refund or they will be hearing from an attorney. Don’t waste your money find another airline or you WILL regret it!!!

    Sylvia

    from - April 26, 2018

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I’m very upset with the way United Airlines damaged my luggage. The bag is completed busted along the side. I was offered a $50.00 travel voucher; which is nothing. That does not replace my luggage. The worst part of it all is the attitude of those I spoke with on their Customer Service number. I will avoid flying United Airlines. I feel totally disrespected.

    Deborah

    from United States - April 10, 2018

    Flew Premium Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Two major complaints about this airline. First the flight attendants on United and their partner Lufthansa are neither friendly nor sympathetic. They act like you are getting in the way of them doing their job. One flight attendant was wearing a toxic amount of cologne. In a closed space like a plane for 8 hours could cause someone with asthma could be life-threatening. This is just inconsiderate. If passengers are tasting her perfume every time she walks by, it’s too much! Second, why doesn’t United know how to accommodate people with special dietary needs like allergies? I’m allergic to dairy but if I order the non- lactose meal I don’t get ant meat. Or worse I get tofu (also cannot eat). This flight I tried another meal-muslim. This time no meat again, but I did get yogurt and butter which I could not eat. All Muslims are not vegetarians. I think United’s solution to customers with food issues is to give everyone a vegetarian meal. I really miss Delta which is an airline that actually serves non- dairy products with the meat and veggies in their non- dairy meal. Unfortunately the US government gave United the European route this year so we are forced to suffer with this inconsiderate and ignorant company.

    Sharon

    from United States - April 5, 2018

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I recently flew to Dallas for Easter. I bought a ticket that allowed me one bag that fit underneath the seat in front of me. I recently purchased a very small roller bag that has fit under the seat of all recent airlines I have flown. It contains my computer which is too heavy to carry in a shoulder bag. I paid extra to check my bigger bag. At check in when I was giving my ticket to be scanned to get on the plane the person scanning hassled me about my bag. It had rollers therefore I needed to pay to check it since my ticket did not allow for an overhead carry on. I had no purse. I assured the people both times the bag fit easily under the seat in front of me. No, it must go overhead. I had to tell them I could prove the bag fit easily under the seat in front of me properly of which it did. I watched a woman across the aisle from me try to stuff a backpack under her seat. It barely fit and she had to put her feet under the bag and the headrest on top of it because it wouldn’t fit under the seat. The stewardess didn’t make her put it in the overhead bin. If the airlines don’t allow the passengers to put a bag under the seat that contains rollers they should have that designation when you buy the ticket. I won’t be buying any more from United.

    Marilin

    from United States - February 13, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This was the worst experience ever. My flight was supposed to be at 6:55 am from Durham to Des Moines. I planned it this way because I had a job interview at 12:10 pm in Des Moines. They cancelled my flight because it was delayed, they cancelled it instead of just putting me into the delayed flight. So I was put into a flight that left the same day at 2:55 from Durham to Houston and then to Des Moines. Of course, I would miss my job interview. The person who I spoke to did not show any concern and made it obvious that they did not care about the mistake they made. Once at the airport, the flight was delayed which meant that I would arrive at Houston at 6:45 which meant that I would miss the flight from Houston to Des Moines. So they again changed my flight to a later one which put me in Des Moines at 9:00 pm. Again, the operator did not give a rats ass about my situation. This was the first time that I flew and the experience was a horrible one. I will never again fly with this airline because they make their passengers feel like they are unimportant and that our concerns are not important. It is irresponsible in their part to change a passengers flight 3 different times. My whole day was wasted at the airport. I flew from Des Moines to Durham through Delta; I had no problems at all with Delta. When I called the operators for Delta, they were extremely nice and showed that they cared about the passenger unlike United Airline. Why would United Airline cancel my first flight? Was it because someone else paid more for my seat that I had already paid for in advanced? It is absolutely absurd that my flight was changed 3 different times and that each time the operator was a complete jerk. For anyone reading this, I would much rather pay a little more to take Delta than to be treated like dirt and have your flight cancelled multiple times. I also noticed that Delta gave up to 900 dollars to people who volunteered to take another flight or to wait for a different flight when they were overbooked. United Airline just takes you off the flight and basically makes the passenger feel like they are shit out of luck.

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