2.9/10

    From 469 passenger reviews

    Mason

    from United States - July 18, 2020

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I few on United express crj 900 from Houston to Salt Lake City there was no entertainment syteam the presale were the size of my thumb Nails there flight was so rough my mom had to take drain a men and my dad felt bad he was scared delta did better in a MD 90

    Dawn

    from United States - July 1, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We were scheduled to take a trip to Europe mid-May. Due to COVID travel bans, we called to inquire on the flight status and were told that the flight was still scheduled however, we were not on the flight list. We gave the customer service representative our confirmation number and ticket numbers and soon learned that our account had been hacked, our flights were cancelled, the hacker was issued a voucher, and then booked a flight to Cancun. We requested a full refund (it was not immediately offered). This necessitated countless follow up emails and phone calls over 2 months, and ultimately United denied our request. They issued vouchers (minus the trip insurance). No apology for the security breach, no offer for a full refund.

    Pieter

    from United States - June 11, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    United changed my daughters flight which originally had a lay-over in Washington, to a 4 hour lay-over in New York. Because of the COVID-19 situation there I recheduled her flight to go through Frankfurt and paid an 85 dollar rescheduling fee. Now the flight through Frankfurt is changed and United booked her through New York again but refuse to refund my rescheduling fee. How is that fair?

    Mike

    from United States - April 4, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    United Airlines cancelled my flight from Savannah, Ga to Grand Rapids, MI on April 6, 2020.
    They rebooked me on a flight with extra legs to the journey at different departure and arrival times that simply could not work for me.
    I called and asked for a refund and they refused !! THEY CANCELLED THE FLIGHT AND REFUSED A REFUND!
    I had a similar issue with American Airlines last week and they issued an instant refund with apologies.
    NEVER AGAIN UNITED !!!

    Madeleine

    from United States - April 1, 2020

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I’ve flown United a lot, and every time I’ve had a wonderful experience! The flight attendants were so nice and welcoming, and the pilot was nice as well! I flew economy class and the seats were still super comfy with a good amount of leg room! The price wasn’t bad, and the food and drinks were edible! There weren’t any T.V.s where I was sitting, so I would suggest bringing phones, laptops, iPads, games, etc. But they have them on higher classes! United is a great airline and I always have a good time every time I fly with them!

    View all Reviews

    SHARE