2.9/10

    From 476 passenger reviews

    david

    from United States - May 3, 2021

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    cross country from LAX to Newark, so from hub to hub. got on a Dreamline each way and an excellent ride, smooth and perhaps due to Covid about half to two thirds full, always had an empty seat next to me.
    Service was good, the only hiccup being that they won’t serve alcohol in coach and you can’t bring your own, the logic behind that I don’t get.

    Ana

    from United States - April 10, 2021

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I have been a MileagePlus member for 7 years and have traveled numerous times with United and was mostly satisfied with their service. But on the last 12 months I have traveled 4 times and on 3 of this trips I have come home to find out missing items from my baggage. The first 2 claims were paid but my 3rd claim was denied according to the wording on the denial letter because I falsified/altered information. I explained to the representative that I probably misunderstood/overlooked the question and that it was not intentionally. I erroneously answered “No” to a question that should have been a “Yes” and for that I was treated as trying to commit fraud. I’m disappointed with United handling of my claim but I guess my mistake worked in their favor and they used it to avoid having to pay my claim. Anyone traveling with United should be very careful of safekeeping their valuable.

    Kameron

    from United States - March 31, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I had a scheduled flight mid-March. The day of the flight, I receive a text message (Fortunately, I am signed up for texts, otherwise no other notice was sent to me) that my flight was being canceled. Roughly 6 hours prior to the flight. Luckily, I also live 20 minutes from the airport… anyways, without reason flight was canceled. All other airlines were flying that day. United eventually reimbursed my money but nothing more than that and my plans were ultimately canceled because I could not get to my destination until, at best, a full day later. No other compensation, voucher, etc. was given to me. Would not recommend them, ever!

    Doug

    from United States - January 25, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    This is my sixth review this morning. I will write hundreds if not thousands over the next year about this company. complete incompetence at all levels. I counted on their reps to help me get my wife into Canada to see her ailing mother. 2 reps, 2 stories, neither one was correct and rejected at the airport 2 times absolute uncaring, mean, arrogant and rude. Incompetent incompetent incompetent and rude period I suppose it’s possible that I misunderstood both of the reps is neither one could speak English or get words out that will comprehendible dot dot dot I’m guessing they broker it out to India or somewhere for savings. the reps don’t know anything but will tell you something just to get you off the phone. now my wife has to communicate with her dying mother onsum because of this airline. refund? they said not refundable but weekend credit this for another flight in the future that sounds good but when you do it it’s 2000 or so dollars more for the same flight so that’s a scam. I

    Victor

    from United States - January 20, 2021

    Flew Business Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Excellent on board service, attention to protocols, great aircraft

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