Marilin

    from United States - February 13, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This was the worst experience ever. My flight was supposed to be at 6:55 am from Durham to Des Moines. I planned it this way because I had a job interview at 12:10 pm in Des Moines. They cancelled my flight because it was delayed, they cancelled it instead of just putting me into the delayed flight. So I was put into a flight that left the same day at 2:55 from Durham to Houston and then to Des Moines. Of course, I would miss my job interview. The person who I spoke to did not show any concern and made it obvious that they did not care about the mistake they made. Once at the airport, the flight was delayed which meant that I would arrive at Houston at 6:45 which meant that I would miss the flight from Houston to Des Moines. So they again changed my flight to a later one which put me in Des Moines at 9:00 pm. Again, the operator did not give a rats ass about my situation. This was the first time that I flew and the experience was a horrible one. I will never again fly with this airline because they make their passengers feel like they are unimportant and that our concerns are not important. It is irresponsible in their part to change a passengers flight 3 different times. My whole day was wasted at the airport. I flew from Des Moines to Durham through Delta; I had no problems at all with Delta. When I called the operators for Delta, they were extremely nice and showed that they cared about the passenger unlike United Airline. Why would United Airline cancel my first flight? Was it because someone else paid more for my seat that I had already paid for in advanced? It is absolutely absurd that my flight was changed 3 different times and that each time the operator was a complete jerk. For anyone reading this, I would much rather pay a little more to take Delta than to be treated like dirt and have your flight cancelled multiple times. I also noticed that Delta gave up to 900 dollars to people who volunteered to take another flight or to wait for a different flight when they were overbooked. United Airline just takes you off the flight and basically makes the passenger feel like they are shit out of luck.

    Sheila

    from United States - February 12, 2018

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline I have ever flown or dealt with. Customer service is useless. Called to use a $137 credit (my money) towards an upgrade after I was charged $400 for a changed ticket and was hung up on by customer service representatives three time before someone gave me a different number to call. Then I listened to an automated attendant and had to answer questions before I could speak with a real person who had to refer me to a supervisor who told me I couldn’t use the credit. The airline space is so tight that I couldn’t move and I’m only 5’3” and 125 lbs. the flight attendants are rude and the baggage fees are outrageous.

    Anthon

    from United States - January 10, 2018

    Flew Premium Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    In 2017 I sat in United’s Economy Plus and I thought it was very good for Economy. The staff was very nice, the seats were clean and the snacks that they gave out were free, along with drinks too, (Non alcoholic) Overall a very good flight

    Zinzan

    from United States - January 5, 2018

    Flew Business Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Disclaimer: I’m loyal to UA and MileagePlus member. I fly UA return trips a dozen or so times a year, a combination of Business and Economy classes. I have to say, very noticeable improvements in customer service and reliability in recent years. My most recent trip was business class SYD-LAX, then Economy LAX-LAS. New business class ‘trimmings’ are great, no issues there. Despite my comment above, my LAX-LAS flight was 30mins delayed but they kept everyone at the gate well informed. Looking at a few recent reviews…I have to laugh at people complaining about Basic Economy and what you do/don’t get. I’ve looked at this fare and the restrictions are very clear when you go through the booking process. Don’t buy it if it doesn’t suit your needs. Likewise, complaints about delays. It’s an airline! Delays and cancellations happen sometimes!! I guess most people that complain about a delay/cancellation are people that don’t travel frequently, are inconvenienced on their one trip a year, and just don’t get it. I do get their frustration though. It’s just unlucky. No point hating on airline for a delay though.

    Viviane

    from United States - January 4, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    In all honesty, United airlines is not worth booking! I booked a one way flight through Priceline for my mom who was coming on 01/01/18 to help with my surgery the next day. It was initially booked for 10:19-11:55 from PVD to IAD. It got delayed and we were notified it will be a couple of hours late. We then decided to wait there at the airport. Bum, the next email said 3 hours now was the delay. We were with our young son who got really bored from waiting 4 hours at the airport (mind you IAD is 1 hour away from where we live). When they said they would take off at 3:30 we then decided to go back home and just wait. In the meantime they had told their passenger they are trying to fix the battery first, then they were trying to fix something else that they had just ordered express. The next thing we heard was my mom telling us the flight god cancelled! That was the biggest shame. They then tried to book another flight for her that would leave providence RI to go to Newark and from there to Baltimore. She had worked overrnight on 12/31 and spent 12 hours at the airport. She got home so tired and she was even unable to help out with my surgery which was the reason why she was coming!!! Beware. I was just so sad and hurt to deal with such unreliable airline. Thank you! I will not book with you again…..

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