2.8/10

    From 456 passenger reviews

    Terry

    from United States - November 12, 2019

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    United should be ashamed by having Silver airlines as a partner. Worst airline in the country. Just check their rating. Took us forever to get in and out of Key West.

    Steven

    from United States - November 11, 2019

    Flew Business Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Just completed a relaxing and enjoyable flight from San Francisco to Seoul. The United 787 planes are comfortable and easy to move around.

    Carla

    from United States - October 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Yesterday we were told that we could change our flights to an earlier flight with a $75 fee per person— which we were willing to pay. We arrived at 5 am to be told that no we can’t because we have economy tickets (which cost $330 each between Newark and Dallas).

    We will never fly United again. Very poor value for the money and poor customer service. If the representatives don’t give the correct information about a simple question like that? What else will we be told incorrectly?

    Katharine

    from United States - October 19, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Seats are ok if you pay for extra for leg room, food is ok , stewardess spends more time chatting than serving

    Norma

    from United States - September 29, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The agent who issued the boarding pass was very accommodating and pleasant. After that, the attitudes and service hit rock bottom. The woman manning the boarding desk screamed at passengers. The flight attendant kept admonishing passengers to “please keep moving as the airline isfined if the flight takes off late.” We didn’t even begin boarding until 10 minutes AFTER we were scheduled to leave. We were a tour group of 40 people, most of which were 60 or older. About 10 had some type of physical condition which caused them to move slowly. The plane was small and the aisle was very narrow. It was difficult to move without bumping into already seated passengers. The last passenger to board was scolded for being last. SOMEONE has to be last, and you can’t board until your group is called. When the announcement came on that United was the “friendly” airline, the entire cabin of passengers burst into laughter. I will NEVER fly United again.

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