2.8/10

    From 457 passenger reviews

    Brandon

    from United States - November 28, 2019

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew IAH-MCO RT. When dropping off my bag, I had to wait for the agent to finish telling a story to the other agent. Flight was the United Standard…Do as little as possible! I was in 23C and took 45 mins to get a drink and wifi was poor. Return flight was aboard an old A320. It felt dirty and was uncomfortable, but can’t really expect too much out of United these days. It’s clear there is no desire to improve the product. Always feel like I’m burden.

    Terry

    from United States - November 12, 2019

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    United should be ashamed by having Silver airlines as a partner. Worst airline in the country. Just check their rating. Took us forever to get in and out of Key West.

    Steven

    from United States - November 11, 2019

    Flew Business Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Just completed a relaxing and enjoyable flight from San Francisco to Seoul. The United 787 planes are comfortable and easy to move around.

    Carla

    from United States - October 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Yesterday we were told that we could change our flights to an earlier flight with a $75 fee per person— which we were willing to pay. We arrived at 5 am to be told that no we can’t because we have economy tickets (which cost $330 each between Newark and Dallas).

    We will never fly United again. Very poor value for the money and poor customer service. If the representatives don’t give the correct information about a simple question like that? What else will we be told incorrectly?

    Katharine

    from United States - October 19, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Seats are ok if you pay for extra for leg room, food is ok , stewardess spends more time chatting than serving

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