bob

    from United Kingdom - August 18, 2015

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    absolutely rubbish with the worst baggage allowance. staff on board are unhelpful. never making the mistake of flying with them again. waited on the side of the runway for more than an hour to take off whilst other big airlines flew out before us. would not of happened if i flew with someone like virgin or BA

    Tarry

    from United States - July 19, 2015

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This is the worst flight ever it was postponed for more than 17 hours. They didn’t provide accommodation or alternate flight . They have no solutions everything they say you find a solution for yourself.
    WORST CUSTOMER SERVICE everyone you call knows nothing

    Luis

    from United States - April 14, 2015

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Second worst only to air Baltic.
    If you need to travel to Ukraine you are better off flying to a border country and hitching a mule ride to Ukraine….it will be much more pleasant and comfortable.

    Sam

    from United States - February 24, 2015

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew with Ukraine International Airlines from New York (JFK) – Kiev (KBP) – Tel Aviv (TLV). I had a great experience! Everyone was friendly, I got a great deal, and was very easy. I thought I would get less for the price but I got to meals, movies, and drinks. Our plane was a 767. I would definitely use UIA again.

    Panagiotis

    from Greece - January 8, 2015

    Flew Business

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Me and my wife, decided to fly UIA first time, in business class ATHENS-KIEV-BANGKOK-KIEV-ATHENS, as they had an offer of 50% compared to all other carriers. When we book the tickets we had on both ways 2 hours transit in Kiev. Couple of weeks before our trip, we received from UIA a timetable change only for the sector ATHENS-KIEV (instead of flying 15:00 we had to fly 05:30) and KIEV-ATHENS (instead of flying 10:25 we had to fly 19:40). So with 10 more hours transit time each direction they did not offer us any accommodation to get some rest. Flight Athens Kiev was ok on a 737-500. Flight Kiev Bangkok was on a 767-300. Seats are quite ok as I was not expecting flatbeds(12 business seats), it is the old economy style seats. The crew was not really friendly, as we asked from the menu the first choice of dinner, they told us that they run out, and because I am allergic to seafood they gave me an economy class main course. During breakfast they done again the same, again our choice was not available, because again we were the last ones to be asked, so we missed breakfast. so the crew was unfair because at least we should have been once asked first, business class is only 12 persons. The return flight from BKK to Kiev was probably the worst flight I ever took in my life (have more than 300,000 air-miles per year). When we entered the plane and sit on our seats, and we left the airport bridge we stayed there for half an hour in the plane, then we reached again the bridge and leave the bridge 2 more times, and then they let us after 2 hours on the terminal for 2,5 hours, thank God, they gave us lounge invitations and we had a refreshment and a snack. Finally we took off with 5 hours delay, the crew never served dinner, but as we were only 5 persons in Business class, they nearly all went to sleep on the remaining business class seats, and woke up couple of hours before arriving to Kiev to serve breakfast. in breakfast they forgot to give any kind of bread of Croissants as they did in economy class. When arrived to the terminal bridge the economy class passengers invaded the business class cabin to be the first out, and the crew did not do anything, probably it is normal for them as they do not have priority boarding. Returning to Athens they change the plane from 737-500 to Embraer with no business class seats but it is a full economy flight and they call it business, but it was they only flight with polite crew. I will try never to fly with them again, but if there is a need only short flights and economy. No inflight entertainment. The only positive was the business lounge in Kiev.

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