Jokubas

    from Austria - June 10, 2017

    Flew Economy

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The Check-In to Kyiv was very easy and the people flying to Kiyv and Vilnius were very nice on a plane. The Stuardesses were very polite and nice. I was upset, that i could drink only water for free, but i drank Wine anyways. The Embrayer Plane was OK… it wasn’t the one i wish me to fly with, but i booked a last minute ticket. There was not enough information about flying situation and where we are at the time or how high we are. Once they told it on the speaking box but it wasn’t understandable what they say. But anyway, the staff was pleasant.
    A flight to Vilnius from Kyiv was a nightmare, because that boeing was very old and I didn’t felt safe inside. I am 187cm high and my legs didn’t fit into my place where i was sitting. Close to me and around were 5 little children screaming and shouting all the time and I was in panic, because I was stressed of flying. Later the father of children sat next to me to control kids. The Staff was polite and nice to all of the guests.
    On nine of June i flown back to Vienna through Kiyv. Both with Embrayer. The flight was quite good and Staff was nice. The only problem were the guests on a place. They were very unpleasand and loud. They were s

    Bart

    from Netherlands - April 22, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We flew from Moldova to transfer in Ukraine and fly to Amsterdam as final destination. We been lied for 5 times about the time of departure. After 14hours of waiting we finally got to Kiev. We had to wait in Kiev for accomodation for another 2 hours. We paid 600 euro for the tickets and been treated like the dogs. THE WORST TRAVEL EXPERIENCE EVER.

    Yuri

    from Thailand - January 28, 2017

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I was flying Brussels-Kiev->Brussels. No entertainment, the food is very basic but an airplain is a mean of transportation, not a flying cinema or restaurant. The airfare was an excellent value for money and the legroom surprisingly large for this airfare. The service onboard was good, the departure timing was very punctual. The only problem UIA has at the moment is the inconvenience caused by their IT infrastructure upgrade. Adding extra luggage and paying for it online was a headache. I hope they will fix this problem soon. Despite of this, I recommend this airline.

    Mariia

    from Netherlands - September 29, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I am flying with Ukraine International Airlines all the time and I found that they often have the best deals available. Flights are almost never delayed (I don’t count 10 min as a delay), stuff is okay, they are doing their job and it’s not to entertain smb. I am a satisfied customer and no other airlines can offer deals for me to fly to my family as they do.

    Eren

    from United States - August 30, 2016

    Flew Economy

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We were to take a flight from Kiev to New York. However, our flight was cancelled due to technical problems on the aircraft. As a result, we had an 10 hour lay over at the airport. We had to wait for plane to arrive to Kiev from New York to fly us back to New York. They did not offer any compensation for food during this delay. There were many complaints from several customers after sitting at the terminal for 3-4 hours with no water and/or snacks. They finally brought food to make up for the inconvenience they’ve caused but they never apologized for this delay nor show any concern. Needless to say that was an eye opening experience for many of us.

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