4.7/10

    From 6 passenger reviews

    Lauren

    from United Kingdom - February 19, 2013

    Flew Economy

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I flew thompsons from London, I think it was trim gatwick, Luton or standsted to Palma, Mallorca. They weighed everyone’s carry on luggage and I got told mine was overweight so had to pay for my bag, I think it cost about 30 pounds for one way. I could not pay for the bag to be checked in on my return journey at that time. When in Mallorca I emailed them and asked If I could purchase a check in bag online. I couldn’t and I couldn’t do this over the phone either, only way was by purchasing again at the airport which obviously cost more and wasted my time as I had to go to a seperate desk to pay.
    The staff at the check in deals were all very rude. The seats were uncomfortable, the food was expensive and disgusting. Also a very bumpy flight and there was a problem with
    An oven that kept having this high pitched squealing sound, Someone complained but they didn’t seem to care

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