Tui (group)

Awful

Late flights, unexpected heightened security without warning or latter explanation which lead to concern ahead of a 4 hour journey. Further delayed by an hour before takeoff due to traffic. Upon landing, we parked on the side of a runway for a substantial period of time as there was no available bay for the plane to park and passengers to disembark

I just got back from a holiday to Tenerife where i flew with Thomson Airways. I have nothing but praise and thanks towards the staff of this airline as i received outstanding service whilst flying with them. I want to give a special thanks to Harpa, the Thompson rep at Tenerife as without her myself and my mum would not be home yet. When checking in to go home i needed to go to hospital and was unsure if i would make my flight home as the staff at the hospital were being very difficult, Harpa spoke to the staff at the hospital for us and as a result of this we were able to get back to the airport where Harper was waiting for us even though her shift had ended she came back to the airport to ensure that we had no difficulty in making our flight home. Harpa is a wonderful young woman and Thomson is extremely privileged to have such a dedicated, kind person on their staff. If i ever go back to Tenerife i hope that Harpa would be our rep again as she is outstanding and a great ambassador for your company!

I flew with Thomson on one of their Dreamliners from Manchester to Jamaica return. Both flights were absolutely faultless. We were straight through check in and the flight was on time so had time to get some breakfast and a spot of duty free shopping before boarding. I have never had as much leg room as I did on this aircraft. It was very spacious. The crew couldn’t do enough for you and regularly came back with more drinks, to the point where he just walked passed and gave me a couple of beers when he saw I had finished. Great service. IFE was brilliant with a great selection of films. Was not bored once during the 10 hours. Would definitely fly again with Thomson.

Having worked for the worlds greatest charter airline, Britannia as it was I had high expectations still after 22 years and a name change. Oh how 22 years had changed it all. Luton check in was an average experience but the flight to Corfu was a total let down. Food looked like it had been prepared the week before and priced in line with Mayfair. No IFE and a tatty looking interior. A total let down from the hey day of Britannia and from what you could see all done in the name of PROFIT.

Paid an extra £160 on a flight from uk to crete, had to queue for over a hour and half just to get through passport control, even though it was supposed to be drop and go, because we were in the middle of the plane, (extra leg room) when the food came there was hardly anything left, they even ran out of ice cubes, what z joke, this airline can not even cater for the people on a flight of just 4 hours, how would they cope on a lond haul flight.
There customer service is the worst I have ever known, they will not reply to you no matter what, 5 emails I have sent them without reply, DISGRACE, will I fly with them again ,,,,,,, NO WAY

EDITORS COMMENT: What is with low cost airlines not having enough food – it happens far too regularly! As for passport control that’s not really anything to do with the airline.