Transavia

Worst customer service ever!!!
Check out their hand laguage policy – they will do everything they can to charge you extra.
Never flying with transavia again!!!

I travel with Transavia at least 3 times per year for personal reasons. In the main I have pleasant experiences with the airline. Service staff is efficient and helpful. If I am able to book seats with extra legroom (most times) I travel comfortably. I rate my experience with Transavia as good to very good.

Worst airline and flight experience I’ve ever had and I’ve travelled A LOT. Long story short, we were due to fly from London to Paris and our flight was cancelled. After 2 hours sat in the plane on the tarmac we were told there was “technical issues” with the engine oil. No more explanation given and no food/water provided. We then almost took off until an alarm went off due to the engine issues. At this point (3 hours later, almost midnight now) everyone felt unsafe and just wanted to be let off the plane. Just don’t do it. Pay more for a better (budget) airline where at worst your flight may also be cancelled but at least you will feel safe.

I had booked a flight with Transavia from Malaga to Paris, but when the schedule changed, I mistakenly accepted the changes. after two months i realized the mistake and contacted their customer service by phone. I can only express my highest gratitude to Miriam at Transavia for such a superb customer service. She was tremendously helpful and friendly and resolved my problem with patience and diligence and managed to get me a full refund!. Thank You for a job well done!

I arrived at Amsterdam airport a bit late but luckily they helped me to check in. At the gate I was told that my bag didn’t fit in the cabin because it was to big to fit under the seat and the compartments above the seats were already filled with bags from other passengers. I was the last missing passenger and I understand that a 737 passenger jet doesn’t have space for all those big bags in the cabin. They offerd to check in my bag for free at the gate and I could remove any important items out of the bag into the cabin. Although it’s a budget brand of KLM and AirFrance don’t expect that you can use your member card at Transavia for fast check-in or extra services. They have there own policy, you can use you member card to collect air miles though!
The flight was good and smooth, the aircraft seemed to be a brand new one so that might helped. The crew did there job, friendly Dutch or English speaking crew with humor. Because it’s a low cost airline beverages aren’t included but drinks and snacks are reasonably priced.
I felt welcome, save and comfortable onboard there aircraft during my flight to Dubai.