from United Arab Emirates - December 20, 2016
Well, booking a low cost flight indicates that the service level is at a certain standard. Fair enough.
But please consider your level of communication. No departure terminal indication on the tickets and no instructions that “free personal entertainment” as advertised on the web page means that you from home must download films on your own device and that there is no plug for charge in the plane. Who would ever have thought of checking that?? So 7.5 hours without any entertainment.
Why not be more specific? I guess that could have saved you some angry customers.
from Germany - November 14, 2016
Worst customer service ever!!!
Check out their hand laguage policy – they will do everything they can to charge you extra.
Never flying with transavia again!!!
from Netherlands - August 2, 2016
I travel with Transavia at least 3 times per year for personal reasons. In the main I have pleasant experiences with the airline. Service staff is efficient and helpful. If I am able to book seats with extra legroom (most times) I travel comfortably. I rate my experience with Transavia as good to very good.
from United Kingdom - May 29, 2016
Worst airline and flight experience I’ve ever had and I’ve travelled A LOT. Long story short, we were due to fly from London to Paris and our flight was cancelled. After 2 hours sat in the plane on the tarmac we were told there was “technical issues” with the engine oil. No more explanation given and no food/water provided. We then almost took off until an alarm went off due to the engine issues. At this point (3 hours later, almost midnight now) everyone felt unsafe and just wanted to be let off the plane. Just don’t do it. Pay more for a better (budget) airline where at worst your flight may also be cancelled but at least you will feel safe.
from United States - April 13, 2016
I had booked a flight with Transavia from Malaga to Paris, but when the schedule changed, I mistakenly accepted the changes. after two months i realized the mistake and contacted their customer service by phone. I can only express my highest gratitude to Miriam at Transavia for such a superb customer service. She was tremendously helpful and friendly and resolved my problem with patience and diligence and managed to get me a full refund!. Thank You for a job well done!