Liam

    from United Kingdom - June 3, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    We flew with Thomas cook and what can we say they were amazing. Never had such great service before. We did a full review on our website http://thewaltway.weebly.com/flying-with-thomas-cook.html

    Scott

    from South Africa - March 27, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Just don’t do it to yourself Thomas Cook are running A Shorthaul service on longhaul flights 12hrs to Cape Town and no eye patch ear plugs toothbrush seat stuck in 90 degree position pay for all drinks and food pay to watch a film and pay for the headphones if you would like sound with that rude staff and dirty when I say dirty I had blood all over my tray table on the way there and chocolate all over the seat on the way back plus used cups on the flor broken toilet door with smells coming out of it I then spen £221 on the phone to them trying to sort it out and they think they should only pay £25 of that back to me even thought they hung up on me 3 times when all I was trying to do was give my mum right to deal with them from the uk in the end they said they would upgrade me on my return flight despite all of this they did not

    So to sum it all up if you pay just a little more and fly with BA for longhaul you actually Payless and have a relaxing flight and if you are flying shorthaul easyJet is the one they don’t leave you stranded in Sharmel shake like Thomas Cook do so basically don’t ever fly with them

    Andy

    from United Kingdom - March 17, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Disgusted with Thomas Cook Airlines. Used my cabin travel case for 8 years now. Never an issue size wise, even with Ryanair. It’s seems Thomas Cook airlines has an very small cabin bag size allowance. Conned me out of £100 (£50 each way) to put it under. As you can see from the picture, they were REALLY struggling for space! Been a long time since I’ve felt. Left a VERY VERY VERY bad taste in terms of the brand. Be a very longtime before I ever book with Thomas Cook again. Jet2 for me moving forward. At least they do not con you.

    Raymond

    from United Kingdom - March 4, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Total waste of time. Ryan Air is luxury compared to this cowboy outfit. I don’t have enough letters to describe how sad this airline is in every respect. Tried to upgrade to Premium Economy on a flight to Goa from Gatwick and was told that there was no PE seats on that flight. An absolute out and out lie. Couldn’t believe it when boarding the plane that there were seven rows of PE seats. Have spent over fourth pounds on mobile phone in Goa trying to upgrade to PE on the way back only to be told I can’t change the booking once the flight has taken off. What a load of rubbish. The customer service is beyond useless, are totally ignorant of what the airline has to offer and are so far up themselves to be bothered to find out. Would never again contemplate flying with Thomas Cook. The negative reviews on this site do not come close to describing how gross this airline is. I won’t even begin to describe our seats on the flight to Goa and we paid an extra £60 for better seats. I am so incensed about our treatment by this third rate carrier it is unbelievable.

    Evan

    from Australia - February 17, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    would never fly with them again ,they squeeze every pound out of you they can ,20kg for a long haul flight is ridiculous £16 charge for 1kg over, £5 for headset £3 for so called latest films ,drink charges,and seats that are like sitting on a park bench,no blankets or pillow mediocre food that was left for over an hour before it was cleared away. after a 10 hour flight took me 2 days to get over it.

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