4.1/10

    From 43 passenger reviews

    Lee

    from United Kingdom - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Worst transatlantic experience ever. Paid for everything on board bar two paltry and pretty poor meals – why or how James Martin put his name to it is difficult to comprehend – plus in flight entertainment was drop down screens or watch via their app on own device with much less battery time than the 9.5 hour flight I was on. Never had to pay for ALL drinks on a long haul flight before. Budget with a huge capital B; if you want to book it DO NOT Thomas Cook it. Wouldn’t fly with them again even if it was free.

    raymond

    from United Kingdom - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flew to Roquetas with T.Cook end of may 2017. The flight out was bad, but the flight home was horrendous.I paid 40 pounds extra for seats for my wife and myself,only to be subjected to non stop bad behaviour from 3 children behind us,constantly kicking the back of our seats,leaning over our seats and even standing up on there seats in mid flight.One child in the seat in front of my wife screamed NON STOP for nearly an hour.The parents did nothing along with the cabin crew who were too busy talking. An old woman beside me was on her way to a funeral,and told me she had never known anything like it. Total lack of duty from the cabin crew.I hope we dont have to fly with this company again. DREADFUL.

    Lorraine

    from United Kingdom - June 26, 2017

    Flew Economy

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Service at airport checking in on outward journey fair onboard really bad service unacceptable the staff spent more time trying to sell duty frees only had one hot drink service was about to have a second drink service but changed their minds because they didn’t have enough time because they’d given all the time to duty free sales The airport experience on return journey was complete chaos flight delayed one hour people with children being moved from one queue to another people in our queue their flights leaving 1 hour before ours chaos once though to departure lounge so many people no seats people sitting on the floor Flight service back much better than outward flight will try and avoid this airline in the future

    Sarah

    from United States - June 19, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I had to pay $70 to ensure that my boyfriend and I sat next to each other on a 9 hr flight. Our flight was delayed 5 hours (it happens) after which they let people pick their own seats, first come first serve. My boyfriend and I ended up sitting apart.

    On the flight, they gave my boyfriend two sips of juice in a 3 ounce cup. When he asked for a pepsi they told him he already had a drink and said he couldn’t have another one. One drink for a 9 hour flight…

    I tried to file a complaint to get refunded for the reserved seats, but their online form doesn’t work with U.S. addresses for some reason. After an hour of sitting on the phone and getting transferred, they tell me that there is no one to talk to for complaints out of the United States, and to use a U.K. address for the form. When I told her I didn’t have a U.K. address, they told me “to pick one” and hung up on me.

    Lorrane

    from United States - June 9, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This is so far the worst airline that I had to deal with. They don’t honor their responsibilities as a carrier regarding missing luggage or flight delays. I was in a flight from Washington, DC to Amsterdam and had two connections: one in Boston and one in Manchester, UK. The flight from Washington, DC to Boston was delayed for two hours and because of that I missed the other flights. When I called Thomas Cook Airlines Costumer Service they told me there was nothing they could do and I would have to wait 4 days for the next flight. They refused relocating me in a different flight with a partner company, wanted me to stay in Boston for 3 nights and didn’t want to pay for my hotel. In the top of everything they lost my luggage and refused to accept the claim. I had to cancel my trip and lost my main personal belongings, which obviously they refuse to pay for. DON’T FLY WITH THIS COMPANY. It is not worth the headache!

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