from United States - April 4, 2017
Worst airline I have ever used. Avoid at all costs. Missed my connecting flight due to this airline, was told my expense would be covered once I arrived at destination, were greeted by staff once we got to airport and told that flight was all booked and paid for, once we got to check in, was informed that no reservations were made and staff members were nowhere to be found . Compelety flabbergasted as to the negligence of this company. Worst airline ever.
from Ireland - September 21, 2016
The best budget airline I’ve ever flown with. Excellent service.
from Serbia - December 22, 2015
Flew Premium Economy
I took Smiles Plus and that was the biggest mistake ever. On the way to Bangkok the staff at the front desk wanted me to pay my “overweight” even though I had below 30 kg. I wonder how she couldn’t see my baggage allowance on the computer and how she could have acted like she has never heard about Smiles Plus ticket! In addition, she was extremely rude! After unpleasant 15 min, and after her calling someone on the phone, she took my suitcase without even saying she’s sorry. But, that was a minor issue.
In the plane there was only three persons in this “first class”. We all wanted chicken but they didn’t have for all of us! (like there was 100 of us!) So, I was offered an egg roll which was disgusting and which made the worst day of my life. I vomited several times after the flight was over and hardly got on the next plane to go h.
I really don’t understand this company. There’s almost no incentive to buy Smiles Plus since it is more than double price of the ticket and, yet, at the front desk they make problems, you have no priority on boarding, you cannot chose food (even when they offer choice) and the quality of food is terrible.
I will never fly with this company again.