4.8/10

    From 6 passenger reviews

    Ron

    from - September 4, 2018

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Bangkok-Chiang Mai. Flight was on an A320. I had pre-selected my seat for this domestic flight, an aisle seat about 1/3 of the way down the aircraft. I think I chose Thai Smile because it was marginally cheaper than a Thai Airways flight around the same time (but only because I bought the ticket from Thai Smile’s own website (Thaismileair.com) which is normally much cheaper than the same ticket bought from the website of the parent company, Thai Airways). Refreshment on this evening flight was a sandwich made of blue bread with a kind of processed savoury-sweet filling which I am unable to describe. I’m assuming the bread colour was blue for some festive reason which I was unaware of, because with few exceptions blue is a turn-off in food presentation. The Thai Smile refreshment pack was way more beautiful and ornate than the food, and opened up to reveal said sandwich, napkins, a small bottle of water, etc. I noticed quite a few other passengers taking the packs home, unopened — but in my case and that of quite a few other passengers, reassembling the empty contents in the used pack was also useful for when the cabin crew were cleaning up. I had flown from Sydney and was able to use the international-domestic transfer facility in Bangkok Suvarnabhumi (BKK) because my incoming flight was Thai Smile’s parent company, Thai Airways, the only airline that Thai Smile has an interline agreement with, to the best of my knowledge. On a previous flight, I had flown from Melbourne to BKK on Royal Brunei with only hand luggage, but was told I couldn’t use the international-domestic transfer area, because ‘even if your Thai Smile ticket to Chiang Mai has a TG (Thai Airways) flight number, there is no interline agreement between your airline and Thai Smile.’ I had to go all the way back through immigration and customs, check in land side and come back through security again. So if using this airline to connect from an incoming international flight, and that incoming flight is not Thai Airways or Thai Smile itself, you need to allow time to go through the whole procedure of immigration, customs, check in, security — I think you should allow at least two hours, preferably three, depending on how busy the airport is likely to be at your time of arrival. I cannot comment on how quick bags were delivered to the carousels, because on this flight I only had hand luggage. The flight was more or less on time for both departure and landing. There is a lot of competition on this route, four airlines flying between Bangkok (Suvarnabhumi) and Chiang Mai, and even more low cost airlines flying the nearby Bangkok (Don Muang) – Chiang Mai route. Next time, if possible, I’ll fly this route on Thai Airways (more comfortable wide-bodied planes), rather than Thai Smile, or Bangkok Airways because for much the same price (maybe B100 or B200 more) Bangkok Airways provides all passengers with a departure lounge offering snacks, drinks, and free wifi, none of which Thai Smile offers. If connecting to/from international flights, both Thai Airways and Bangkok Airways also seem to have more interline agreements which can make a huge difference when navigating Bangkok (Suvarnabhumi).

    Borys

    from - April 26, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    On the 6th of april I had a flight WE591 from Siem Reap to Bangkok. But I did fly because a man at check in did not give me a boarding pass. He asked me to show him the return ticket, I produced it. Then he asked to show him 650 usd in cash. I told that money were on my debet card but he requested to withdraw them at ATM. Even Thai immigration never asked me to do it… I simply bought a new ticket at Air Asia and received my boarding pass with no additional silly requirements. It seems I will never try to fly Thai smile…

    Ian

    from United Kingdom - May 24, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew Bangkok to Chiang mai return. 3 of us in the party.
    Check in staff were great in both airports and the cabin crews were a breath of fresh air. What a pleasure to fly with an air line whose staff so obviously enjoy their work.
    Clean modern airbus. Plenty leg room.
    Have awarded the in flight snack a score of 3 as there is not a lot you can say about a sandwich. It was very nice and free.
    Overall a pleasure to fly with Thai smile.

    Alex

    from United States - April 4, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline I have ever used. Avoid at all costs. Missed my connecting flight due to this airline, was told my expense would be covered once I arrived at destination, were greeted by staff once we got to airport and told that flight was all booked and paid for, once we got to check in, was informed that no reservations were made and staff members were nowhere to be found . Compelety flabbergasted as to the negligence of this company. Worst airline ever.

    Maria

    from Ireland - September 21, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    The best budget airline I’ve ever flown with. Excellent service.

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