Cindie

    from Canada - January 22, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flight was scheduled to take two hours (when actual flight time is 1 hour 15 minutes). We arrived just on time after waiting and extra 45 min in Don Muang (for a ontime plane) Horrendous check in lines (took more than 40 minutes). If you show up more than an hour before your flight they will call people from other flights departing before you to go to the front. Even if they arent leaving for another 55 minutes.

    Not a good option if you need more than 15kg of checked luggage. Cant prebook extra online and airport prices are very high.

    Require lap infants to wear an infant seatbelt. Not a requirement of othet airlines including north america and a hassle to keep baby in it.
    Place infant life vest in seat pocket which takes up 2-3 inches of leg room. Have to pay for infant which is not the case if you fly Nok, but Thai lions costs are usually less.

    Andrew

    from Thailand - January 17, 2016

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Better overall satisfaction than other Thai low cost airlines. I am 6 foot 2″ and my knee still fell better than on the other airline’s red seat.

    Rien

    from Netherlands - January 7, 2016

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Never ever again, Had to pay over 100 Euro because out suitcases were to heavy. There is no option to book this online so you HAVE to pay the highest price, No one wanted to listen so no choice and had to pay. Lang waiting lines, VERY unfriendly ground and cabin crew and small leg space in the airplane. Really never ever again.

    EDITORS COMMENT: The airline do cleary state at the time of booking that you need to pay for checked baggage.

    Ghiurca

    from Thailand - December 27, 2015

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    New plains but with very little leg space.
    Got charged extra fee at the check-in office as a new airport tax, unspecified when i bought the ticket.
    Long check-in line, with staff moving slowly.
    Waited 45 minutes in the plane for delayed passengers. Worst flight so far in Asia.

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