4/10

    From 11 passenger reviews

    Amine

    from Canada - May 2, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    And by far, the worst I’ve ever flew with. For days I’ve been trying to add my luggage and seats online. The site wouldn’t work. I end up going to their office, and surprise surprise : Sorry sir but for international flights, you can’t do it on the website! Well, here is one for the books!

    I before that tried to reach them by phone for days. No answer or call back. Emails, no answer. I went to Facebook and messaged them. All my messages were “read”, but not an answer….

    Alright, I need to add in my checked luggage.
    Sure sir, that’ll be 10.000 baht (~309$)

    Tu put it in perspective, I paid 7000 baht for my round-trip ticket.

    I say that’s insane and makes no sense.
    She says, and I quote : just buy another ticket from me and include the checked in luggage! And that’ll be 7000 baht!

    Long story short, they made me purchase a ticket, win for the agent, win for the airline, screw the customer right? Right…

    Kedsarin

    from Thailand - April 11, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Avoid avoid avoid

    Delayed flights , baggage rip off , customer care unhelpful . Low cost airline that rips you off

    Looks the airline “intentionally”makes it impossible to buy baggage on line or by phone, and slaps a 300 baht: kg bill at you at check in. I say intentionally because none of the channel works, we tried it for more than 24 hours. Online does not allow purchase, customer care number rings out no one picks up ( 15 calls), social media contacts do not respond, so is an email not responded. All channels down at the same time can not be accidental. Ultimately we had t purchase a new ticket at 2240 baht with 20 kg baggage allowance whille the purchase online would have costed 400 baht. I feel like I am being robbed. Airline does not offer remedial measures as the mistake is clearly theirs and I was forced to pay instead. Please spread the word, airlines can not do this, only collective voice will either make them behave ethically or they should go out of business

    Benjamin

    from Switzerland - February 26, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Don Muang Bankok to Colombo
    All smooth Feb 2019 Free 30 kg Baggage allowance
    very Cheap flight
    Can definitly recomend this flight
    Great free food on baord Chicken rice
    Entertainment in flight was not available
    Almost on time

    Peter

    from Sweden - February 21, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Dont use this airline! I booked a flight with them some week ago with extremely bad experience. When booking I used their app and ticked the luggage 15 kg button. On the itinerary I see no luggage included? I call their service center and the lady said I could pay on the airport with a slightly higher price. She would also send me a payment link which never came. At the airport they explained I had to pay 16$/kg, in total 240 $, which was twice the flight price !!! Talk about low cost airline ! After contacting customer service they explained there was no refund. The airplane was almost empty so they could easily offer me the standard rate. No wonder it was empty with this treatment. I never fly with them again.
    Peter

    Kati

    from United States - January 19, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Thai Lion Air is full of a bunch of con artists. In January, 2019, my husband and I were taking a very short flight from Krabi to Bangkok in Thailand. This is about a 50 minute flight. This was part of our three week journey through Southeast Asia and we had booked the flight long before we began our trip. People had warned me in advance about the high cost of overweight baggage so I made sure to look into this in advance. Thai Lion Air allows 10 KG of free baggage but I knew we would have more than that since we were traveling for so long. I booked the tickets online and paid with our US credit card. Afterwords I got an email notifying us that if we were going to exceed the 10 KG of free baggage, we should pay in advance for the extra weight so that it would not be as expensive. We attempted to do that online but it wouldn’t except the credit card (the same credit card we had just used to book the flight). We then called customer service and attempted to pay for the added weight with them, but they also told us they could not except US credit cards. They told us that we could pay for the extra baggage weight the day of the flight. That made me nervous so I looked online at their website and it showed that we could pay for an extra 15 KG for 520 baht (which is about $16 USD). I figured that wasn’t the end of the world so didn’t worry about it. When we got to the airport for our flight, they wanted to charge us 4400 baht (or $138 USD) which is twice the amount that we paid for the actual flight tickets! We argued with the woman and she brought over her manager who confirmed that it would be 4400 baht because we didn’t come to the airport to pay at least four hours in advance. The funny thing is, they don’t open until four hours before the flight so there is no way we could have paid more than four hours in advance. Basically, if you have a US credit card, there is no way you can avoid paying overweight baggage fees unless you just keep your weight below 10 KG. This airline is a bunch of con artists and I will never fly them again!

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