7.2/10

    From 15 passenger reviews

    George

    from Cyprus - January 21, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My experience with Tarom

    Flight no: RO0256

    It was my first time flying with them. I got to the airport 1am in the morning and found out the flight was cancelled. They didn’t send any email or sms to inform me about the flight. I talked their service agency. She said ” sorry sir! I cannot help you. Here is their service line. You need to call them ( International call ) ”

    It was Saturday. They pushed my flight to Monday. As I have planned my trip and booked all the hotel. I ended up booking another airline to fly out on the same day, waited in the airport for 12 hours and sitting on cafe writing this review while I’m waiting for my flight.

    Jon

    from United States - November 9, 2016

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I took several short flights on AT-42 turboprop planes and were excellent service. They even gave a small lunch and free drinks. No cancellations or delays for my flights during winter. Seats were a bit close but for 70 – 90 minute flights were OK. Cabin crew were acceptable and pleasant and customer service via internet was excellent.

    Paul

    from United Kingdom - August 30, 2016

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    The plane was a bit old (Airbus 310-300), with the cabin in need of upgrade; however, the seat was awesome (a class act compared with the cramped and stiff BA seats or the tight LH), wide and very comfortable, and with very generous legroom (i am 6 ft tall).

    The crew was polite and helpful, the food service was swift, the drink choice adequate.

    zoi

    from Greece - November 17, 2015

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    On Friday, 13/11/2015 I was flying with Tarom in the flight RO273 from Bucharest to Athens.
    I had check in and drop luggage by 17:30. And at the time of the boarding I had to visit the ladies room. So, your airlines didn’t announce my name on the loudspeaker and the aiplane just left without me. When I go to your desk on the Otopeni airport the employee laught with the situation and he didn’t try to help me.
    Furthermore, I went to the lost and found and my luggage was traveling to Athens without me (I am informed that this is prohibited). So after the land of this flight I went again on the desk and there was another employee (woman this time) that tell that she cannot know where is my luggage. Her behaviour was unacceptable she was screaming at me that this is not her job , she even tell me that if I don’t leave from her desk she will call the police. After a big argue she fainally call someone and informed her that my luggage is at lost and found in Eleutherios Venizelos Athens Airport.

    Sergiu

    from Romania - March 20, 2015

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have flown many times with Tarom on both regional and international flights. I always feel safe when flying with Tarom as they have very well trained pilots and landing is always smooth.
    In addition, the services on board are decent and the flying crew is very professional.

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