TAP Portugal

I have requested help for 7 days already. I came to Madrid for the graduation of my master’s, after 1 year of hard work. I can’t lose my bag, in that bag I have my graduation clothes and also pictures of my parent who passed away and my desire was to graduate and have their pictures at my graduation. I submitted a formal complaint at the airport and another complaint online on the airline website, but there is no answer, no call, no email to give an update on my bag with my belongings, not a customer service agent to call about the lost baggage online form to fill as complaints.

Without my bag, I won’t be able to graduate next to my parent’s pictures as I planned for years, that was their desire when they were alive. I am totally devastated, this is causing trauma and affecting my emotional health and my mental health. I am in total distress. TAP are not accountable, not responsible, and they are inhumane and insensitive. They do not care about our belongings, and what represents each item we carry in our bags, such as the pictures of my parents for my graduation.

Cleaness of the airplane in the business class from Lissabon to Sal early this year was mediocre at best. Arriving in Sal the airline had “forgotten” all our luggage in Lissabon. No airline representative available, had to pick-up my luggage 24 hours later around midnight. Even after hours in the phone line no refunds, emails are only replied to after weeks. Even considering COVID the airline is significantly below standard and should not be in Star Alliance.

Maybe a Low Cost

The worst and most unethical airline there is.

My son had a flight for summer studies in Spain. A reservation was made and after payment the fee was charged for the flight. Because of Covid the airline cancelled the flight and on top of that Spain was locked down.
I have been trying to get a refund from the airline but they have refused to pay back the amount and say we only can issue a voucher. My son will not be going for summer school so I have refused the voucher.

Please Please boycott this airline if you have a choice.

Thank you.

Air Portugal is by far the worst airline I have ever had to deal with. They changed my flight three times, twice within a few days of takeoff, and made it physically impossible for me to make a connecting – they switched my connecting airport, giving me a four hour layover in which I had to transfer from Lisbon to Porto (an over three hour journey that is also expensive). It would have been impossible to make my flight.

When I requested to cancel, they never responded to me. When I complained (the second time), they told me that they could not help me. I paid a lot of money to fly to Europe from Boston and TAP took my money and did nothing about it. I have consistently badgered them and in three months they sent me that one email.

I bought insurance and only needed a confirmation of canceling in order to get my money back, but TAP is so incapable that they could not even do that. Assholes.

Never flying TAP again, I hope their company goes bankrupt as karma for how poorly they treat customers.