7/10

    From 2 passenger reviews

    Andre

    from Brazil - September 20, 2018

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    MAO-GRU-MXP, now they are LATAM airlines! the service has deteriorated but at least they are more on time than ever! planes a mix of modern with ageing fleet! on the first leg they used a 321, good legroom but not service unless you pay for it! the leg GRU-MXP a refurbished 767, the avod system was good with some modern selection! food ok but not enough for a 10 hours flight! crew were friendly and professional but not very motivated!

    Andre

    from Brazil - March 20, 2018

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    MAO-BSB-POA;CWB-GIG;CNF-GRU-MAO, So I had these flights on the past 2 weeks with them! it’s official now, LATAM is a legacy carrier operating as low cost, but their prices are far, very far from being low cost, you pay for almost everything now, food, bags, seats etc…. on board the food options are light snacks with soft drinks, 2.50 USD for any drink and you must pay by credit card or the right amount of money, they don’t carry change on them. The planes itself are ok, good legroom, I am 170 cm tall so I felt I had plenty of space! if you download their tv app you can watch up to date movies on your device… What shocked me most is the fact the all flights left on time, they are really taking punctuality seriously!

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