Michael

    from United States - November 5, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    most excruciating seating I have ever had .CRIMINAL!!!

    Jack

    from United States - October 15, 2016

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Online booking confusing. Booking 3 months ahead, we had to pay $112 for economy seat selection on transatlantic leg – and then they seated us in the wrong place! At airport check in, agent had all 3 of my wife’s boarding passes but was unable to print 2 of mine. Seating on A340 was cramped, my knees were jammed into seat frame ahead of me for 9 hours. On half-empty Helvetic leg, we were seated two rows apart! Absolutely the worst transatlantic flights ever; I would never fly Swissair again.

    Iris

    from Singapore - September 28, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I flew from Paris to Singapore via Zurich on 11 September LX645 leaving 2045. I had checked in online prior within 24 hours and chose window seats for both flights. I am very sure everyone knows seat selection plays a critical role in a long haul flight, for various reasons and for me, I do not like to be disturbed when I’m sleeping with people going to the bathroom in the middle of the flight. My friend and I reached Paris airport (CDG T1) way before and started queuing at 1800 even before the check-in counter for Swiss Air was opened. We were 2nd in line, and upon reaching the counter, to be told that the flight was overbooked when the service staff knew we were flying to Singapore. He offered a solution to fly us with Air France given we were involuntarily bumped from the flight without much alternatives, and were told to come back in an hour’s time when the check-in counter would be closing. I had chosen to fly with Swiss Air because I have heard reviews on great service and flight quality but if you are offering to fly me with another carrier, I would have just chosen to fly with Air France in the first place

    FISTOLET

    from France - September 17, 2016

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    GOOD COMPAGNIE; VERY GOOD STAFF
    very serious and available

    Sarah

    from Switzerland - August 2, 2016

    Flew Business

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have a chronic medical condition, and Swiss repeatedly forget my “special” lactose and gluten free meal. This is a huge annoyance and I arrive at my destination hungry, which has implications on my health. You have also stopped carrying lactose free chocolate – why?

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