Hw

    from United Kingdom - April 6, 2022

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I have flown more than 25 segments with Swiss in a 12 month period. I always select my seats in advance, for which I am being charged £ 30. I don’t mind, because that gives me the opportunity to select the seat that I want. On at least 5 out of the 25 flights I was told either at the check-in or at the gate and once on the plane itself that my seat has been changed ‘for operational’ reasons, only to see somebody else seated in the seat that I have selected and paid for. I complained in writing that they should not charge me £ 30 for a seat that I did not select and not want and asked for a refund. Swiss refused a refund, although very clearly, I was paying for a service which they did not provide. I was assigned a seat by Swiss but I was being charged for ‘selecting’ a seat. I have had enough. I have made my last flight on Swiss, luckily there are plenty of other airlines flying the routes that I regularly fly.

    Nicole

    from United Kingdom - February 14, 2022

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Experience on this flight was a huge improvement compare to British Airways which I used to fly with. Being on this airline was really good the flights were very clean &spacious and the planes seem to be new planes the toilets were also very clean and I could see the staff cleaning them regularly during the flight they had 6 toilets for everyone in economy where is British Airways only had 4 toilets for everyone economy and British Airways didn’t clean them once. the food was so good I could smell it coming I was really looking forward to it and it didn’t disappoint, the food tasted fantastic.

    They had lots of extras like charging points in seats and constantly offering snacks & beverages, staff were really polite & multilingual. They were punctual and they didn’t have cancellations constantly the way the British Airways did

    The only suggestion would be for the staff to check the equipment on the plane to make sure it works as port to charge your phone it wasn’t working and I didn’t have the energy to notify staff

    Andrew

    from Switzerland - November 16, 2021

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Found the seats to be very tight for a Trans-Atlantic flight. United was a better option.

    Pol

    from Switzerland - January 9, 2021

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    J’avais un vol réservé pour avril 2020. Ce vol a été annulé en raison de la pandémie. J’avais repoussé à septembre 2020, mais là aussi vol supprimé. J’ai donc repoussé à mai 2021, en espérant que cette fois le vol aura lieu. Afin d’être autonome, j’avais réservé en avril et en septembre une voiture par cartrawler, société qui figure sur le site Swiss. Naturellement, comme je n’ai pas volé, je n’ai pas utilisé une voiture. Cartrawler refuse de rembourser et les 700 euros environs de ces réservations sont pour ma pomme. Swiss me dit que cette société n’est pas un partenaire, mais je trouve un peu léger de laisser ces gens prélever de l’argent sans offrir de contrepartie. Je conseille de ne pas réserver sur le site de Swiss, mais allez directement sur les sites des locations de voiture. Vous n’aurez pas les mêmes difficultés que j’endure. Bon vol à tous !

    seilal

    from Sri Lanka - July 15, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    SWISS AIR is a rogue company whose priority is money not customers even during this pandemic they are refusing refunds for cancelled flights I will never fly swiss air again

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