6.2/10

    From 6 passenger reviews

    Antonio

    from United States - November 22, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    They cancelled my tickets when I had already booked a hotel and other flights as well and it has been over a month since the cancellation and I still haven’t gotten a refund. Whenever I contact the airline they transfer me to a different department but no one seems to know how to help me out, and that is when they even answer the phone. Do not recommend .

    Glenn

    from Suriname - November 23, 2016

    Flew Business

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Airline requires a extensive upgrade and modernization of his equipment!

    Vinesh

    from Suriname - November 22, 2016

    Flew Business

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Very good airline, friendly staff

    Bibi Naaziea

    from Suriname - November 22, 2016

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Traveled with the SLM for at least 10 times. We alwyas orded seafood. Only 2 times they got our order right. The other 8 times they served us meat, which we do not eat. We pay for the meal and still tey manage to mess up the reservation. We submitted a form stating our complaint to the director of the company, until today (2 1/2 years later we haven’t heard a single word from them). At that time I was 5 months pregnant and they did not have any seafood for us on board as usual. Neightehr did we have any food un us. So the 4-5 hour flight was an harrasment.

    Andre

    from Brazil - July 21, 2015

    Flew Economy

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    MIA-PBM/PBM-BEL, I was very surprised with them, friendly staff, good prices, planes not that new but well kept! free snacks during the flights! 3 of 4 rounds of soft drinks! flights were a lit bit delayed but nothing more than 30 minutes…would fly them again! be aware their flights to Brazil tend to be very noisy and out of control.

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