3/10

    From 22 passenger reviews

    Madison

    from Canada - June 5, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I would never recommend this airline to anyone. After going to Cayo Santa Maria back in February we will never choose Sunwing again. From the moment we boarded the plain there were 2 extremely intoxicated disruptive passengers in which they continued to serve alcohol to during the whole 7 hour flight. We had an unknown stopover in Cayo Coco where we were made land, exit the aircraft, leave all belongings onboard, go through security, wait in the airport for about an hour, then re board the flight for a 20 minute flight to our destination. No one was aware of this and every passenger was extremely furious with this. We then experienced MANY issues at our resort in which our Rep was beyond useless and when we brought all of our issues to the attention of sunwing when we returned home they were less than useless and inconsiderate when it came to compensation or resolving any issues.

    Aurora

    from Dominican Republic - February 5, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The plan was approx 10 hours late both ways. We complained to the airline and did not bother to answer

    Jenn

    from Canada - January 21, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible flying experience. I will never fly with this airline again, the plane was filthy. And it was extremely delayed there and back for no valid reason – the first one being because they simply had no flight crew. They seem to have high disregard for the people putting money in their pockets. Would not recommend.

    Tamie

    from Cuba - November 15, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I was supposed to go to Cuba in 2017, but unfortunately, hurricane Irma had other ideas and we had to use our cancellation insurance. This is when the nonsense began. Sunwing refused to refund our trip and used their “discretion” to issue us a credit. Fine. A year later, we were told our voucher was expiring. Umm, what? I don’t think so. More hassles to get the voucher extended an extra month. We decided to just book our vacation to get our money back. When I called to apply the voucher for $1720, I was told their procedure was that I pay the full amount of the vacation and then I would be reimbursed within 3 weeks. Ummm, what? That is just ridiculous. However, I had no choice. I had to either put it on my credit card or lose the money altogether. I’m not working right now, so I have limited means to pay this money off. Flash forward one month. I’ve been on my vacation and back for four days. Still no money and I’ve had to pay the amount on credit card or risk paying interest on charges that NEVER should have been on my credit card in the first place. I call Sunwing and ask what is going on. I’m then told that they can take up to 6 weeks to reimburse the money they never should have taken from my credit card. Are you seriously joking? Sunwing’s cancellation insurance is complete nonsense. We had to pay $50 each to be robbed and treated like garbage. This is terrible company. When I called company to file a complaint, I was put through to a booking agent, who couldn’t do anything for me and couldn’t refer me to anyone who can. I have to just keep waiting and hope that one day they give me my money back. I have booked with Sunwing before and this is not the first set of issues I’ve had, but it will be the last. This is a bottom of the barrel company and I would not recommend ever using them. The airline is terrible. No entertainment at all on a 7 hour flight, dirty planes with small seats and little leg room

    jiji

    from - July 10, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My sister and I booked a 4 day package from Montreal to Cancun which includes flight/all inclusive hotel with transport from and to the hotel. Due to an emergency, I had to fly a day later. I called Sunwing to ask if I can move my date by one day, they said no which I accepted; after all, it was unexpected. I bought a separate flight to cancun the day after. I asked if I could get a ride from the airport to the hotel the next day, again, I was told no which I thought was unreasonable. The shuttle goes to the airport every day anyway, they could have let me get the transportation since I didn’t use it the day before. So I ended up paying $47 for a taxi to the hotel. The next day I went to the sunwing representative at the resort to confirm my shuttle back to the airport on my date of departure. Freddy reassured me that they had my booking and that I was good to go. The day of the check out, to my surprise, the shuttle had my sister’s name but not mine!!! He refused to take me to the airport even though I had confirmed it, I PAID for it, he didn’t want to hear anything. After I made a huge scene and made it clear that I had to get on the shuttle or I’d miss my flight, the driver let me on but only after he took down all of my details because ”he would get in trouble” To say I’m disappointed is an understatement. This was a very expensive holiday, I should have bought the flights and hotel on my own instead of going through Sunwing. My flight to Cancun with Interjet was 10 times better than my return flight with Sunwing (and cheaper might I add). When I called sunwing about the change in my outbound flight, they said they could book me a flight for $385 when I checked online, I booked interjet for $250, you must be taking the piss! I will NEVER EVER book a holiday with Sunwing ever again!! you guys don’t know what customer service is!

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