4.8/10

    From 12 passenger reviews

    D.

    from Germany - May 9, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    When I booked my flight they had troubles with their booking system so that the flight was booked twice from my bank account. Contraty to their promise that I would get my money back easily within a few days they never paid it back. From that point of time the contact was pretty dragging and unsatisfactory.

    Windu

    from Indonesia - April 23, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flight for domestic travel route many times, such as route for CGK-UPG, CGK-SRG and round trip.
    Now, they used Boeing 737-800 NG, so they have a good aircraft now.
    Their cabin crew are very friendly and they have good skill for their pilot and copilot.

    Tobi

    from Indonesia - March 15, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Nam air cancelled its route and forced all passenger to collect the refund within 3 days to the office. I once visited their counter in the airport and the employee was gone somewhere abandoning their office. I was on the trip and was unable to go to the other office and asked for online refund. They refused to help me on any of this matter and instead told me to ask my online travel agent without giving any guarantee. It is so ridiculous, my first and last time using this unproffesional airline

    Daniel

    from Indonesia - January 10, 2016

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    3 weeks ago, I was on SJ555 from Surabaya to Ternate using their 737-400. I got to admit, it was quite pleasant. Although it’s a little bit cold. Since it was a 3 hour flight, they give us complimentary food (Fried Rice or something), it was ok. There was no flight entertainment, but that’s fine because most of the passengers were sleeping and I was playing Flight Simulator #flightception. Cabin crew were super friendly. The landing was OK not rough but not smooth either. This airline is my choice if I have to go to visit Ternate.

    Leony

    from Indonesia - December 1, 2015

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    2 hour flight from Jakarta to Denpasar, Sriwijaya Air Flight SJ272 with their Boeing 737-500 Winglets. The flight was quite full, i think about 90% loaded. Cabin crews are very friendly with passengers and also offering help for disabled pax who need special safety instruction(they announced it after safety demo). As usual when you flying with Sriwijaya Air, you will also got some snacks or meals, depending on distance you flying with. Another good point, beside the smooth flight. they also done a smooth landing. Looking forward to fly with Sriwijaya Air again soon.

    View all Reviews

    SHARE