SriLankan Airlines

Quality of inflight service was fine. But a big dark spot on the check-in staff in Colombo which refused me to board from Colombo to Bangalore, India without showing outbound flight from India. they did force me to pay a flight ticket that i later had to cancel> Needless to say the excuse given that Indian custom would not let me in without the outbound fligth was fallacious: i was granted entrance to India, the customs didn’t ask outbound flight.

It’s the worst airline. The check-in service is horrible. I had booked a ticket for my wife to fly from Colombo to London and had used my visa card. The airline refused her to be checked-in even though she had been issued with a E-ticket and had a copy of my visa card to show for verification. I sent my bank statement as they request to see proof of address and still they want to see the transaction. I could not get hold of the statement as the transaction was made two days earlier. My wife didn’t fly out and instead had to book another ticket…… NEVER FLY WITH SL AIRLINE. they are so corrupt and never respects passengers.

We flew Singapore to Paris via Colombo in late 30/31May and returned 19 June in Business Class. The whole experience was excellent.
SIN-COL and return was in an A320 which had spacious reclining seats.
COL-PAR and return was in an A330 which full flat beds which were marvellous. We arrived in Paris fresh and ready for the holiday rather than wrung out after the normal long haul economy flights.
The service by all ground, lounge and inflight staff was excellent with the food and beverages in adequate supply and of very good quality.
We can’t wait to find another reason to fly with Sri Lankan Airlines Business again at the exceptional good prices they offer.

I had the worst experience with the ground staff especially the arrogant staff at the check in counter in Doha, Qatar. In-spite of the passenger being a wheel chair user and 60+ the staff insisted the hand baggage to be carried by hand for the wheel chair user. In addition to all this the staff goes on with his interrogation. It understandable the staff need to know the intensity on the problem but they should also know the very basics being a in service industry is to be polite not offend the passenger/customer

I traveled from Dubai to Sri Lanka and returned. My baby is infant and I wanted to travel with bassinet seats. I contacted Sri Lankan air booking officers and ask the availability of those seats and they said it is booked already by premium members. However they contacted those members and offered me bassinet seats even if it is peak season with out disturbing those passengers who booked those seats. It is impressive from air line.
Food is good and I was happy with offering for economy class and service is fantastic. I get often thirsty when I fly for some reason. Every time I looked for water there was a cabin crew with water or juice walking though (They often provide you water or juice)