SriLankan Airlines

The shared lounge with b a is not the standard I expected the lounge in colombo is great. The food and service was sub standard all the way from lounge to destination . Would expect a better treatment when paying for business class travel. A very poor show.

Where do we start. Despite flying Business Class we were refused entry to the plane even though Economy passengers were boarding. Twice we tried to enter and twice we were told to wait to be called. In the end we ignored the ground staff and boarded. A few upgraded passengers or Aircrew sat in front of us which resulted in my wifes meal choice not being available. My choice was accepted. When the food arrived neither of us received our choice. To overcome our annoyance the cabin crew provided us with two crew meals which they said were similar!!! There was little to no similarity and the presentation was no better than economy. We refused both. All of this within the first hour or two of our flight. The food generally was poor and the crews answer to our clear annoyance was to provide us with warm, cheap champagne. The in flight entertainment was average but spoilt by Chinese/Arabic sub titles that could not be removed even with the stewards help. My wife and I are regular Business Class passengers and have to say that the whole experience on Sri Lankan Airways was no better than Economy on other, larger Airlines. We will not fly with them again despite being regular visitors to Sr

I was flying from London to Sri Lanka on 24th Jan in Economy, pressed the attendance button and not a single time anyone attended. I have noted the service has declined, where as in Malaysian every time the attendance button is pressed someone will attend 90% of the time.

Food and quality of drinks relatively better than other carriers.

Collecting blankets 1/2 hour before landing is crazy ! Are we suppose to be in cold? This seems like a practice in most airlines and it should stop.

I reported when collecting headsets, that mine was broken but the female attended just ignored to collected….so this will get re-cycled to next person. Sad.

Appalling customer service. We were informed first flight was 1 hour late on check-in. We had 45 minute connection at Colombo so asked what would happen when we landed. We were informed the 2nd flight to Male would be held. Flight departed 1h30 late, arriving 1h30 late in Colombo. We were told throughout the flight and even as we disembarked that the 2nd flight was being held. We were directed to the ticket desk when we arrived. Were ignored at the business desk for 15 minutes so after waiting went to the economy queue and were handed tickets for the later flight, 5h30 later. No apologies and no explanations given. Terrible service. Lack of initiative and intelligence shown throughout. 2nd flight departed 30 minutes late, no apologies, no explanation AGAIN, meaning we arrived over 6 hours late into our final destination.

Food was good on the plane, as was entertainment. Business lounge at Colombo was spacious and airy but food was poor.

Currently trying to claim compensation for delay which is being utterly avoided by Sri Lankan Airlines.

Return flights London – Colombo Business Class on new A330-300. Seat pods were very comfortable with new touch screen displays with good range of entertainment. Food was ok with a good selection. Cabin crew attentive but slightly reserved but then I have to admire any cabin crew as that is not a job I could do. Also had short flights to and from Male on A320 and older A340. Again service was good. On the A340 Male – Colombo there was a horrible stink in the cabin which may have become an ordeal on a longer flight. Check in and baggage was very quick and smooth. They offered fast track channels to passport control at Colombo which worked well. On-line checkin via smart phone also worked well. Would certainly use again and Sri Lanka is a great place to visit.