SriLankan Airlines

Ran out of food choices both outbound and inbound. Films kept switching off, needed to reboot the monitors. Not the best experience. Would never travel with SriLankan airlines again.

in my experience one of the best service for Sri Lankan airlines

My husband and I travelled Business class in flight UL 505 Colombo to London on 12th Dec. It was not a good experience and my worst travelling Business class over the past 7 years.
The air hostess behaved as if they did not want to be there. No welcome smile or warmth all in all indifferent. They were not forthcoming in helping with our cabin cases or even hanging my coat.I almost had to plead. I was given a soaked napkin (the male one) and he was giving excuses instead of apologising. I am very disappointed and it has lead me to lose faith in Srilankan Business class service. You really must improve your service.

I have heard many times that the on board service of Sri Lankan airline is very poor & unacceptable when it comes to the local passengers, especially who are traveling to Middle East countries from Sri Lanka.Since I am not a demanding passenger and usually do not interact with the cabin crew mostly on the flight I had not experienced it until I travelled with them few weeks ago from Colombo to Dubai. As I was terribly sick on the day I flew, I kindly requested for a cup of hot water from the cabin crew member after my dinner on the flight. He promised me to bring it and disappeared for a while and then showed up to collect the empty food containers from the passengers. When he came to me he flashed back my request and mentioned that he would bring it soon. He came back few mins later and served me a cup of cold water with ice cubes (instead of hot water). I was shocked and politely informed him that I wanted a cup of hot water only. He amazed me again. Instead of apologizing he loudly told me that I had requested just water and that made him brought me a cup of cold water with ice cubes in it. I did not want to argue with him at that moment as I was sick.

My sister and I accompanied our 91 year old aunt (who had some health issues) from Colombo to London on the 28 January 2016. My aunt had a Business Class ticket and we travelled economy.
WE HAD THE WORST INFLIGHT EXPERIENCE EVER.

Prior to take off we explained our situation to the cabin staff and asked if f they would let us know if she was not settled. That was all ok and a couple of times the crew called us over to business class to reassure her that all was well. However, half way during the flight she was unhappy and wanted to sit with one of us, so a cabin crew member suggested I take her business class seat and she sits next to my sister.

Peace prevailed for a while until a new face appeared (later found out his name was Lanka Kamalgoda) who pompously demanded that I leave this seat as it was not Srilankan airline policy that seats be swapped. I explained the circumstances to him and he said it was ‘not his problem’ and said he can find me a seat at the back. I further explained that the cabin crew in economy were aware of the swap. At this point he told off the air hostess for not informing him.
Although I have reported this I have had no response as to any action