SriLankan Airlines

VERY GOOD

Of AUD 1100, AUD 900 were refunded, as our baby was not ready to go on the trip. We were glad to receive this refund without much hassle.

Please note, that I’m selecting random stuff for all mandatory fields about the flight.

I had a bad experience recently when I flew with my parents in business class. Despite asking the airlines to ensure there is no issues with wheelchairs, my parents were on wheelchair for 45 mins without any attendants in Colombo, which is the airlines hub!

I am trying to provide this feedback, together with the fact that their FlySmiles were not entered into the system which meant their status was not recognized at the time of check-in in Singapore, the email bounced back saying their email storage is full and their online form crashes with an error!!!

It is not good to have a great crew or or flight experience, it is also important to have good overall experience. This is what makes Singapore Airlines, Qantas and the likes standout. I am not sure if SriLankan is ready to be OneWorld member (I am an EMERALD for several years with Qantas).

Get your website and email fixed, SriLankan! I still don’t have a way to provide feedback unless I make an international call. Not in this age!

Just flew Sing to Rome return in business, fantastic experience, best in flight food of any airline Ive been on, crew are tremendous, go over and above to look after you, Ive flown a lot of airlines, I travel to Europe twice a year and I reckon Alan Joyce (CEO of Qantas) needs to fly with these guys to understand quality of food and service, price, well, wow is the only word.
These guys are superb!!!

The ground staff was really nice. In the flight, the female crew member seemed more arrogant than friendly, but the male crew member compensate that. In general they seem to prefer “networking” rather than doing their job. Do they actually drink during work? The entertainment system was crap and the flight itself could be a lot more clean. The food was ok.