Spirit Airlines

Absolutely horrible. Our 4 am flight was “delayed” until 6, and then cancelled. After canceling our flight because of the “climate” (but there were no storms on the forecast until later in the week), they offered only to change our flights to one 4 days later. They didn’t put us in a hotel or Airbnb (even for one night to be able to make other plans) nor did they give us a food voucher for the airport (which is like the minimum they could do).

Do not be lured by the ”bargain” price. Nothing about Spirit Airlines is a bargain. You will end up paying way more as they charge you for luggage and other amenities after they mess up your flight.

They cancel flights just hours before it is supposed to leave. You will find yourself stuck in the airport trying to get another flight from them. And even though it is they who cancel your flight, they will refuse to give a refund. On top of that, say the next available flight is tomorrow (normal airlines will give you a hotel, taxi, and per diem) … Spirit expects you to sleep on the airport floor and pay the outrageous airport prices for food as you wait for your next Spirit flight.

Their employees are poorly trained, rude, and incompetent. Essentially Spirit is a predatory airline company.
… UNLESS YOU HATE YOURSELF AND WANT TO HAVE THE WORST TRIP EXPERIENCE IN YOU LIFE, STAY AWAY!

The worst airline! I could not check in on a flight to Colombia because I did not have a return ticket (which other airlines like AA don’t require) so I took a few minutes next to the counter to purchase the ticket and when I returned, the flight had closed. After about 5 hours of calls, I only could get credit but imposible to get a refund. Fraudsters!

Utterly the worst flight ever!
Spirit Airlines is an ultra-low-cost carrier airline but they end up putting extra changes so you end up paying more. This was the ‘WORST’ experience because:
1. The flight was delayed for approx. 2 hours.
2. They have the worse in-flight services and no hygiene.
3. The seats were uncomfortable and at night and I couldn´t sleep because of that. Also, there was small sharp light above my seat that was broken – it was not possible to switch it off! So the light was shining on me all night.
Thus I booked my return flight ticket with Delta airline which was a little steeper thus I booked it through an online flight booking portal as it offered unpublished fare prices for extra savings! Please don’t book any flight with Spirit Airlines but if you face any situation like me contact +1-888-720-1433 for cheap return flights.

If I could give 0 stars, I would. If you can avoid using Spirit Airlines, AVOID IT. I never never dealt with more incompetent customer service reps who care less about the customer. We booked a flight going into Ohare, Illinois before the governor put all the restrictions in. I understand the cancellation policy, but this is very much an extenuating circumstance. Instead of trying to win my business, take care of me, or communicate in a charitable manner, the reps were extremely rude on the phone, kept talking over me, repeating themselves incessantly, and refused to give any real solution outside of a credit with severe limitations, AND that credit was not even the full amount of the fare? Seriously? A money hungry business like this does not deserve your business. There are better airlines who actually CARE about their customers and are giving refunds during the pandemic. With Covid affecting how people operate, you would think Spirit would take notice and actually start refunding fares under circumstances where the state starts closing off travel, but when a company cares more about money than the customer, people lose. YOU WILL LOSE. Stay away from this awful airline.