Spirit Airlines

Gate agents and flight attendants were nice. Boarding went smoothly and their landing were super smooth!

Worst customer service area. Canceled our origins flight to Cancun less than 4 hours before and rebooked us on a flight two hours earlier than the first that we almost missed. Sent us across country, causing us to lose a day of our vacation. On flight home, sat in check in lines forever and they closed boarding for our flight 5 minutes early and wouldn’t let us on even though we were within the time window. Rude and unhelpful. Spent 18 hours trying to get home because of it. Worst experience ever. Also after all the fees, baggage costs, seat prices and costs of beverages and food on flight including the time we lost on our vacation and extra day off work, we should have just paid more for a better reliable experience on delta.

The absolute worst airline there is. Wouldn’t let us check our bags because we were literally 1 minute late. Then the plane sat on the tarmac for an hour. We had to book another flight. The lady at the counter was rude and unhelpful. I had a lap child and there is nowhere to note that when booking. I called the airport and it was impossible to get anyone on the phone. When I showed up for my flight, like they told me to, and they would handle the lap child at check-in…they made a huge deal about it saying I should have taken care of it before my flight, which I TRIED to do. Another flight got canceled 5 minutes before boarding. They didn’t know when we could get another flight so we DROVE home across the country with 12 people in a van we had to rent. They nickel and dime for baggage, seats, and anything else they can. You. end up paying more. Save yourself the hassle and just fly Southwest instead.

Horrible customer service. Daughters flight was canceled due to “no pilot” after waiting and the flight being delayed for 8 hours. Then would not help with rebooking, no hotel voucher, nothing. Will never use this joke of an airline again… cheap and you definitely don’t even get what little you pay for.

Worst experience flying on @SpiritAirlines! 9 hours of misinformation, 4 separate boarding’s, an emergency landing, staff no shows, canceled flight, and the a lousy $14 meal credit, which we were told was better than nothing.