South African Airways (SAA)

Flew on the A340-600 to London Heathroe what an amazing experience. Fly SAA really I recommend it

Food and comfort is amazing

Bernhard Keck was a great host on our flight – looked well after us.SA 281 on 24/9/15.
In-flight entertainment didn’t work.

Seriously, DO NOT FLY SAA. I have never been treated so badly in my history of flying. After arriving at the baggage re-check in counter 5 mins late for a connecting flight, the lady at the desk proceeded to tell me that it was my fault for being late and that I had missed the deadline and would have to purchase another ticket, on top of that I had to pay an excess on the baggage I was travelling with. After asking to speak to the manager he came round and checked me onto the flight but I still had to pay excess on my luggage. Bear in mind I had gone from London to Cairo and then Cairo to Johannesburg with my luggage with no trouble, only when I reached SA did they decide I had to pay extra because I had 1 bag weighing 29kg but my allowance was 2 bags at 21kg EACH. After experiencing such rudeness and arrogance from a SAA check in clerk I will never fly SAA again and strongly advise anyone and everyone to avoid SAA AT ALL COSTS!

I am a recently appointed platinum member. One of the benefits of platinum is chauffeur service. After a long flight from Sydney to Jhb via Perth my pick was not there. They pitched up about an hour later.

Felt I should mention that I flew to Paris from Johannesburg on SAA. When I tried to confirm my return flight telephonically I was advised by the Paris SAA office that the person I wished to speak to was not available and to phone again. I did this a number of times unsuccessfully and decided to get to CDG Airport early. When there I asked inquiries where the check-in counter was to be told that SAA no longer flew to Paris and that Lufthansa were taking marooned SAA passengers. On approaching Lufthansa they declined to allow me onto their aircraft as they could not get confirmation from the SAA Paris office as it had closed down two weeks earlier. I eventually managed to get a seat on Air France who advised that the would be reimbursed by SAA. Since then I have and will never fly on an airline that cannot be bothered to advise passengers with return tickets that they no longer fly the return leg of their route.