Marie Therese

    from South Africa - April 12, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The 18:30 flight from port Elizabeth to Cape Town was delayed to 20:00 then 21: 10. Then delayed to 22:00. 4 hours delayed and they only gave one voucher for 100 ZAR for food for the first delay. For the second delay they didn’t want to give an extra voucher for the food. More importantly the ground crew leader looked like he was enjoying the frustrations of the customers complaining. He looked especially smug and was particularly rude. First and last time I will fly this airline. I will be sure to put this in social media not because of the delay but the type of people you seem to employ in your organization. Your employees have no respect, no regard for others and this tells me everything I need to know about your airline.

    Kerry

    from Australia - March 14, 2017

    Flew Business

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I travelled from Perth to Johannisburg on the 25th Feb. 2017 Business Class
    Why did I bother, in my later years I normally find it more comfortable to travel Business Class and as such pay a considerable premium however in this occasion I was totally dissatisfied with the very average seating, poor service. it was a night flight and there was not a great deal of service required apart from turning the lights out what a easy life the crew had however they could not even organise breakfast. I am about to fly back to Perth with SAA and to be honest I am dreading it. If I see any improvement I will definitely review again.

    Regards

    JOANNA

    from United Kingdom - March 10, 2017

    Flew Business

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We haven’t yet taken off and im already hating my experience with these airline! Im travelling business and the seat im in is broken, usb port doesnt work (it is mechanically broken). When i reported it, ive been told that the system is down and that’s not the fault of the chair! I actually had to show them that the port if faulty. They came round with the paper (im in a row 5) and by the tine they got to me they did not have any other papers than Daily Express or something alike. When i called for assisstance i was very rudly dismissed! Not worth flying with them- i cant even imagine how bad the economy has to be! Terrible! Waste of money!!!!!!

    Anne

    from United Kingdom - February 13, 2017

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We flew to Johannesburg on 16th January and returned 12th February 2017. The food going out was poor and the dinner coming back almost inedible. Seats very cramped. My entertainment system did not work. Cabin crew were cheerful. Will not willingly use this airline again but unfortunately tour operators mostly use this for Africa.

    Eileen

    from South Africa - January 14, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flew SAA from Durban to Hamburg with stops in Joburg and Munich. After delaying the flight in Joburg for several hours, we were then told that the flight is cancelled and we will fly out the next morning at 9am. SAA staff then made us collect their luggage, which took an hour, and then follow their staff to the hotel. The SAA ground staff could not find the hotel that was in the airport. Eventually we asked a cleaner where City Lodge hotel was and he gave us the directions. SAA only ordered a certain amount of rooms and I was the lucky person who got the last room after waiting for 3 hours in a queue with exhausted mothers, screaming babies and elderly people. The people behind me were then taken to another hotel at 3am where their shuttle broke down in the middle of the road. The next morning I had to get my bags re-sealed at my own cost. We get on the flight at 9am and then proceed to be delayed for another hour. I understand that flights get cancelled and delayed but taking 3-4 hours to get people in a hotel and having ground staff that don’t know where they are going and what they are doing is just unacceptable. Never again SAA. Never again.

    View all Reviews