from United States - November 4, 2017
Flew Business Class
We paid almost $17,000 for two round trip tickets in Business Class from the USA to Madagascar via a stop in Johannisberg. We were mislead in thinking we would get first class treatment as business class is their name for first class. The seats were uncomfortable.The food was poor, that is when we actually got meals. We are both vegetarian and this was correctly entered into the SAA booking. I even checked at their desk in the Joh. airport. But on 3 of four flights we got no meals because they had no vegetarian food for us. On one flight our original e-ticket with seat assignments was ignored and we were forced to sit many rows apart from each other. We do not recommend SAA and will not take it again.
from Australia - August 16, 2017
One of the worst airlines I’ve been on. The aircraft fit out was old and the seats uncomfortable. We had 4 people flying and on the flight out only 1 out of 4 screen worked and on the flight back non of the screens worked. I estimate less than 50% of the entertainment screens were working. The food was near inedible. Given that the cost of this flight was on par or more expensive than alternatives on Qantas or Emirates there is no excuse. The flight was only chosen because SAA have a monopoly over the Perth – Johnannesburg direct route. Will not be flying with them again.
from South Africa - July 3, 2017
SA193 – Mauritius (MRU) – Johannesburg (JNB) – 29/6/2017 – 15:30
Is it policy that flight attendants sit in business class seats, draw curtains, watch movies and sleep?
A quick 4 hour afternoon flight and economy attendants sate in business class. Very unprofessional SAA! No wonder the airline is bleeding money. I have never seen this happen on any other airlines.
from Australia - June 15, 2017
SOUTH AFRICAN AIRWAYS & AIRLINK Senior Management are in the Business of Unprofessional conduct & Deliberate deception whom provides Inaccurate online Web flight details; Deceptive flight changes Without notifying already booked passengers; Distorts False aircraft details on their booking Website & Misleads clients & passengers with False advice/expectations”¦..
SAA & AIRLINK gives the airline industry an Untruthful image & brings their own Airline into Disrepute”¦..
Recent Obvious Cost Cutting (Without prior Notification to already Booked passengers) = has already Resulted in Passengers changing their Loyalties to another airline such as Qatar, Singapore & Emirates”¦.
Recommend Avoid SOUTH AFRICAN AIRWAYS & AIRLINK – as this Airline are only interested in Quantity/Turnover where Clients are Only treated as another Number & have absolutely No interest in Quality nor your Repeat business”¦..
If you want to save yourself from much Heartache ” for your future Travels recommend you find an Airline whom actually treat you as a Person; are Quality driven in terms of customer service; and genuinely Care about their Clients return as a Repeat Customer”¦..
SAA & AIRLINK is nowhere near the H
from United Kingdom - May 16, 2017
Purchased a watch on board found to be faulty whilst on same flight, told could not exchange or refund had to take up with SAA in UK even though still on board. It has now been 6 weeks and am no further forward with this matter despite numerous emails. I am just being passed from UK to South Africa and from person to person with no result