Singapore Airlines

Disgraceful quality and service extremely disappointed will be informing my agent Flight Centre,
Flight SQ727 09/03/2023 seat 65C, Phuket To Singapore. Extremely cold have been feeling unwell asked for a rug on arrival, told could not have one. I was pushed and shoved by passengers and staff the entire journey. They ran out of food for the last two rows of food, unacceptable. when something was provided the plane was landing and we did not have time to consume disgraceful.

Flight SQ 215 9/03/2023 seat 67G. Once again towards back of plane and aisle seat same thing pushed and shoved entire flight no chance of sleep at all. Due to not feeling well I made a special food booking request of bland, when delivered it was fish, the steward was very rude and abruptly told me that I had miss ordered. When a senior officer was called I indicated to him that staff need to be mindful of all customer service needs. We chose to fly with Singapore Airlines over other carriers because of its good standing, we will not make this mistake again. I will not recommend any one uses your carrier in the future.

Amazing, all round.

Excellent service on board by all staff who addressed me by name

Don’t book with this airline.They are appalling.Cancelled the flight months previously.We were not informed neither was the travel agent.Arrived at the airport devastated.All our transfer flights and hotels gone.Lost all the money.Singapore airlines don’t want to know.
DON’T BOOK WITH THIS AIRLINE

Once great airline now rates 0 for customer service – changes booked flights and do not coordinate with partner airlines leaving customers stranded for days. Very hard to contact by phone.