Singapore Airlines

Flew Singapore Airlines A350 premium economy. Melbourne to Singapore
Our seats were in the front row of premium economy.
There were no amenities kits but we were provided with headphones plus a blanket and a pillow which were removed by cabin staff prior to take off and not returned.
The seats in our row looked like business class seats from about thirty years ago and were completely worn out and broken.
My inflight entertainment control was wedged into the arm rest and the seat did not recline. The cabin staff made me feel it was my fault the seats did not work. All the seats in our row were faulty.
Dinner was provided about 2 AM. However I already had a “numb Bum” by this time
Cabin service started in the rear of the aircraft and worked their way forward. Premium Economy were served last
The meal appeared to be left overs from economy.
I chose the beef, it came with a bread roll that was hard and dry, the beef chewy. Desert was a brown “Paddle Pop “flavoured ice”
Book the cook did not work.

Breakfast consisted of a glass of water.

The Good:
– Flight crew is always friendly, helpful and always seeks to cater to your needs
– Food on the flight is great (though I’ve noticed Book the Cook options to be limited)

The Bad:
– The SQ JFK check-in process (even for business class) is one of the most chaotic and frustrating experiences I’ve had. It can take up to 30 minutes being in line (for a Business class passenger) & I’ve encountered a check-in staff who raised their voice to customers. I even witnessed one of the supervisors rolling their eyes and being snarky at a Business class-Solitaire customer (SQ’s highest status) who insisted on lining up in the First Class line (which the SQ website says they are allowed to do so).

Additional:
– I’ve been having issues with missing miles on Singapore’s Krisflyer and my interaction with SQ customer service has been a nightmare. It’s been 6 months now since I’ve had the issue, and 4 months since I’ve flagged the issue to Singapore Airlines customer service, and it has yet to be resolved. It’s a shame to see what used to be a great airline fall from grace this quickly and this badly.

Singapore to Kuala Lumpur on Business. Despite short haul, the service was great. Crew were friendly. Seat was comfortable. Overall a great flight.

They changed my flight without proper notification. And then when I asked them for any possible solutions they were extremely rude. They refused to take any responsibility and were just horrible to deal with. I even asked to speak to a supervisor and the guy simply said there is no one else to talk to. They will send an email to your spam folder, tell you that you didn’t see it and it isn’t their problem. Horrible company will never deal with them again.

Frankfurt to Singapore on Singapore Airlines SQ325, 23 February 2023. 1st drink service served on trays with cups of water or juice & pack of mixed nuts instead of the drink trolley. 1hr+ into a 12hr flight, dinner was served. When it was my turn, I asked for a beer with my dinner but was told there was no more beer onboard explained staff. This flight felt a lot like Scoot.