6.4/10

    From 240 passenger reviews

    Elizabeth

    from Australia - August 10, 2019

    Flew Premium Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    PREMIUM ECONOMY Singapore to Newark, around 17 + hours. We purchased a RTW ticket. We took 4 Economy flights and 1 Premium Economy flight. We have no complaints about the 4 Economy flights.
    Some aspects of PE flight were good but others very disappointing. Cabin, seating and entertainment were good but that is where PE ended. No champagne send off on our flight. No pre dinner drink at all.
    Food was very ordinary and we were only offered 2 meals on this long flight. They did offer very plain snack food in between but it was pretty bad. Another complaint was the 12 hours of cabin darkness, just too long for most people. We have travelled PE 2 other times in recent years and they where great.
    Only reason I would recommend this flight is time factor. 25 Hours from Perth to Newark.

    Karen

    from Australia - July 9, 2019

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Recently flew between Adelaide and Singapore on the medium haul 350/900. I have never felt so cramped on a medium haul flight. Once the seat in front is reclined you can hardly move. Anyone who is on the larger side will not be able to put their tray table fully down. The seats do not seem to have much padding. We did not get a meal or even a light snack on the night flight until breakfast. Queuing for the toilets is difficult due to the lack of space .
    Some people would suggest if one isn’t happy then upgrade but not everyone can afford business class or even premium class.
    We have always used Singapore Airlines but if we do not have to go through Singapore in future I doubt now that we will.
    On a brighter note their long haul flights were very good but we have to take the medium haul leg as well when travelling to Europe.

    Leong

    from Singapore - June 28, 2019

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Singapore Airlines services are very biased, though I flew on it a couple of times, it seems good services are given if and only if you are either from a western country or you have a wallet stashed with cash to fly Business Class which normally cost $6000 from SIN – MEL – SIN. Nothing impresses me, the IFE are old, they have yet to install touch screens on the aircraft.

    Other airlines than Singapore Airlines have performed better, even Xiamen Airlines. Qantas does have better services in being updated with new IFE systems and movies.

    Min

    from Singapore - June 22, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Dirty old planes. Interior needs refitting. Entertainment system rarely works and the plane is often delayed due to unknown issues. Staff are friendly but the whole experience is ruined due to the filthy and decrepit interior.

    David

    from Australia - June 14, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew Perth to Istanbul return. Exceptional device by cabin crews on all flights. Nice aircraft on both Perth – Singapore legs. Airline flys their retrofitted 777-200ER between Singapore and Turkey which are at least 17 years old. Their was a stark difference between quality of refit in both aircraft – one was quite nice whilst the other was tired and a bit grotty. Can not fault staff etc

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