6.4/10

    From 245 passenger reviews

    Sterling

    from United States - March 23, 2021

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    As I look around the plane there are at most fifteen passengers on this flight. There are more attendant than there are passengers.
    1. Cabins are clean
    2. Lavatories (look closely on the ground, I took pictures) are incredibly dirty around the edges – quite gross.
    3. Meals are inconsistent. First meal was fish and the fish smelled bad. I mentioned this to the attendant and before she returned I found a gray hair in the pasta portion. Quite disgusting. I was offered a $75 voucher to a discontinued (or not currently available) shopping experience. Replacement meal was excellent. Breakfast was SOOOOO over-salted I couldn’t eat it. Only the steamed veggies., I figured the fact that I left it out when I went to the bathroom would indicate to them there was something wrong – again. I was told I was not eligible for a meal this second time around. Instead I was offered a bag of peanuts.

    Ariline

    from United States - March 30, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    The BEST! Ohhhhhh YES! The BEST among the few BEST; EVER! 👍EXCEPTIONAL! ‘A’ Grade across the board. ✅
    Thank you Singapore Airlines for excellence!👌

    Carole

    from Australia - January 9, 2020

    Flew Business Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Many years ago I flew exclusively with SIA. This time my decision was exclusively based on price difference between them and Qantas. My memories of this airline were excellent, and overall I was pleased this time. On the flight to Singapore, the movies selection disappointed me. I watched a couple and was pleased I had not paid money to see them. On the return journey, none had been added, so I did not bother.
    Someone wrote about seats not being that comfortable. I mentioned to a steward that Qantas had a covering which was placed over the seat to make it more comfortable. A blanket put on the seat resulted and improved this problem markedly.
    Food was excellent as was the service.
    I should mention for the benefit of passengers from Brisbane, that the food and service in the SIA lounge at Brisbane International airport was exceptional.

    Kevin

    from Australia - November 5, 2019

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew Perth to Singapore and then transferred to the Singapore to Newark in Business Class, great service, food and comfort.

    Trace

    from Australia - October 11, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew PER-SIN 18/9 and SIN-PER 25/9. Both flights were great with attentive crew. PER-SIN was on a new A350. Having been the last few trips on Scoot and Jetstar, it was nice to enjoy a full service airline. Lunch consisted of beef rendang with a delicious Maggie Beer ice cream for dessert. IFE system takes a little bit effort to get full use of it. Sometimes it only offered limited options for music and TV depending on your previous choice. SIN – PER was on Boeing 787. We took advantage of early checkin at Jewel Changi so we could have time to explore Jewel. Captain was awesome with giving updates during the flight. Even though both flights had great crews, I felt on this flight, crew were just a bit more efficient. Meal was a very delicious chicken in oyster sauce with a Singaporean local brand ice-cream for dessert. I had looked forward to watching part 2 to a series on the IFE that I had watched on my flight the week before but unfortunately could not find on this plane so maybe the IFE varies slightly on different planes.

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