6.4/10

    From 236 passenger reviews

    David

    from Australia - June 14, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew Perth to Istanbul return. Exceptional device by cabin crews on all flights. Nice aircraft on both Perth – Singapore legs. Airline flys their retrofitted 777-200ER between Singapore and Turkey which are at least 17 years old. Their was a stark difference between quality of refit in both aircraft – one was quite nice whilst the other was tired and a bit grotty. Can not fault staff etc

    Me

    from Australia - May 21, 2019

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have just completed a long haul journey in Business Class flying Four of my longest flights with Singapore Air.

    The ground staff at Perth Airport provided a lovely start to our holiday with a smooth and helpful checkin. The flight attendants on our Perth to Singapore, Singapore to Copenhagen and our return flights were all very polite, professional and helpful. The seats were very comfortable. One segment was on a brand new plane which was outstanding. We were delayed leaving Copenhagen by the Danish airport and as I had booked a short gap in between flights we were late for our connection to Perth. We were met off the flight by a Singapore Airline staff member and she explained we had missed our flight, she had rebooked us on a flight later that day, we were provided with accommodation in the Crowne Plaza at the airport for the day with breakfast and lunch provided. Absolutely fantastic service and staff are always so nice to customers. Really left us feeling very well looked after.

    robert

    from Australia - November 8, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    i have travelled several with singapore airlines and as far as I am concerned they are the best inn the world. Friendly courteous staff,

    WENPU

    from - September 4, 2018

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Good service attitude is probably only for Westerners.

    Robert

    from - July 10, 2018

    Flew First Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    My wife and I are fortunate to be able to travel First Class to our holiday house in France. We have been doing this for about 9 years. Whilst we have travelled many times on short haul International legs e.g. Perth to Singapore we have never used Singapore First Class facilities before this trip – Perth to Paris. What has prompted this review is that we saw that Singapore Airlines had been voted the World’s best First Class which we found to be very surprising. When comparing Singapore Airlines First Class with say Air France First Class there is simply no comparison. Air France representatives meet you at every step of the way (either when you land or about to take off) and guide you through each step thus relieving us of the stress of Security, Immigration, Transfers to different flights and terminals etc. etc. Singapore Airlines didn’t provide any of these services which mean so much to us Senior Travellers. We will continue to travel SIA on short hail international flights but certainly will not bother with the long distance international flights. In summary SIA First Class was like Premium Business Class as opposed to Air France First Class which we rate as the best First Class experiences we have had.

    View all Reviews

    SHARE