Silver Airways

My wife and I used Silver Airways to fly from a personal vacation on Key West to a business meeting in Orlando, and it may have been the worst experience I have ever had with an airline. The problems started with weather delays (I understand this is not the airline’s fault), and snowballed into much bigger problems costing me time and money. The worst part of the entire problem is that throughout the entire thing, none of their representatives seem to care! They have the perfect system set up for customer service: put the phone on a machine that instructs people with concerns to send them an email, then do not ever answer the emails! After a month of multiple attempts to contact them, I’ve received no response whatsoever. They don’t care about their customers, they don’t care about their mistakes. DO NOT EVER BOOK ON THIS AIRLINE!!!

Worst airline ever!!!!!!!!!!! Their flight was 30 minutes late and I missed my next flight because of it. Then they refused to help me and blamed everything on Expedia. I ended up staying an extra night at the city where I was supposed to catch my next flight and they refused to cover my hotel expenses; their manager, Jennifer, specifically stated the following, “let her know that she is not getting any food vouchers or hotel rooms from us”. Degrading and inhumane treatment. Stay away from these thieves!!!!!!!

El servicio es malo desde el principio

Well I was trying to check in online for over 24 hours. Then we got to the airport only TEN MINUTES LATE due to the airport shuttle running at certain times (we didn’t have a vehicle there) and they WOULD NOT let us on our plane, which hadn’t even boarded yet. We don’t even have any luggage only one small carry on bag. Our flight was at 9:45am and we got there at 9am. They also wouldn’t refund our money! I paid $1,200 for these plane tickets and they even CHARGED US $200 extra dollars to change our tickets and we weren’t even able to get on the next flight until 5 pm. I’m so upset, that ruined a whole day of our vacation. I would not recommend them to ANYONE!!!! YOU WILL GET RIPPED OFF AND TERRIBLE CUSTOMER SERVICE!

I fly silver airways at least twice a month from Dulles Air Port to west virginia but recently i have frustrating experience of their boarding announcement. I guess a lady with a Spanish accent makes terrible announcement which is hard to understand a single word out of it and it seems no one cares to correct that. It is horrible to seat and wait for long without out understand what is going on with your flight. It is a terrible customer service