2/10

    From 17 passenger reviews

    Greg

    from United States - September 8, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible experience before, during and after! Delayed flight and no communication, flight experience poor, and still waiting for them to credit my Jet Blue account for being a partner airline with JetBlue. Have emailed them, called them, Facebook messaged them. Sat on hold for over two hours and no response. Reply on FB that says that they will respond today and nothing. Their customer service is the worst in the business and I would urge you to never fly with them. They are pathetic. If they ever address my issue, I will revise this review but not holding my breath. Think before you book with them. HORRIBLE!

    Ken

    from United States - March 6, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We reserved our flight over a year ago to join 7 other couples who are friends since high school. We are all in our 70’s and booked a week at a sandals for over $6000. After checking in and getting a boarding pass with a seat assignment they informed us they downsized the plane and three of the four couples were not allowed to board. It took six hours to get any information on a possible flight the next day. We were told to call there reservation number to see if they were able to get a larger plane for the next day as the scheduled plane was already full. We attempted to call their reservations and were on hold for over an hour until our call was disconnected at 9PM when it closed. We flew from California for this trip and now will be returning without getting to the Bahamas and we are out $6000!
    And what did Silver airlines offer us…. A voucher on Silver Air for our ticket value. I will never attempt to fly this airline and neither should you!

    Ken donnelly

    Jolanta

    from United States - February 18, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Gave up on that idea and was fortunate to catch a ferry and pay for a taxi and a ferry .
    Coming back – came to the Culebra airport and was told that my flight was cancelled and they didn’t inform me because they didn’t have my information .. I bought the ticket online and they emailed it to me – and now I am told that they don’t have my email???? No options for another flight were given although there was another small plane getting ready to fly to San Juan.
    Again – I was lucky to get on a ferry and a taxi – and that of course cost me extra almost exactly what I paid for my plane tickets.
    Now I am trying to find out if they feel accountable and will reimburse me my purchase . No need to say that I would recommend a taxi and a ferry…

    Janet

    from United States - September 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The worst airline ever. I waited for a refund for a cancelled flight for over 4 months, despite their policy that it be refunded within 7 days. and I am now waiting over 3 months for another refund for a cancelled flight. Numerous calls and emails…actually you cannot call them at Guest relations. The only phone number that exists is the one to make a reservation, all else is handled by email. They do not respond to emails either. This is the most frustrating experience ever. I would not fly with them if I didn’t have to with the route I take. Most flights are cancelled or delayed….horrible, I repeat horrible, customer service and what really boils my blood is when you call them and they say they have been voted one of the top ten airlines for customer service by Conde Nast magazine……what a crock of &$%#*. Avoid them at all cost. they deserve NO STARS

    Mark

    from United States - June 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flying since 1969,my experience with Silver Airlines will go down as the worst ever.
    After reading.many.reviews since my first flight with them,it is beyond my beliefs,they remain in business.
    The owners and management should be ashamed to run a business as they do.
    I implore anyone to AVOID this airlines!!

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