2.2/10

    From 14 passenger reviews

    Janet

    from United States - September 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The worst airline ever. I waited for a refund for a cancelled flight for over 4 months, despite their policy that it be refunded within 7 days. and I am now waiting over 3 months for another refund for a cancelled flight. Numerous calls and emails…actually you cannot call them at Guest relations. The only phone number that exists is the one to make a reservation, all else is handled by email. They do not respond to emails either. This is the most frustrating experience ever. I would not fly with them if I didn’t have to with the route I take. Most flights are cancelled or delayed….horrible, I repeat horrible, customer service and what really boils my blood is when you call them and they say they have been voted one of the top ten airlines for customer service by Conde Nast magazine……what a crock of &$%#*. Avoid them at all cost. they deserve NO STARS

    Mark

    from United States - June 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flying since 1969,my experience with Silver Airlines will go down as the worst ever.
    After reading.many.reviews since my first flight with them,it is beyond my beliefs,they remain in business.
    The owners and management should be ashamed to run a business as they do.
    I implore anyone to AVOID this airlines!!

    Kimberly

    from United States - May 4, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline ever….not sure why they are a Star Alliance Partner when they cannot help you with continuous United flights or baggage. People are rude and not helpful.plus the flights are outrageously overpriced.

    Leslie

    from - September 10, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We flew Silver Airways to and from Ft. Lauderdale to Marsh Harbor . My story is this: not only was our ticketing agent slow but she was angry and Mean Spirited . We waited for ten minutes before she could find Us in her system and then she claimed that We didn’t prepay for our baggage ( which we did ) so after another five minutes she found that We had paid . Then it took her another five minutes to print out the baggage tickets and while we were waiting another agent had to help her figure out how the printer worked . Then She seemed confused as to which bag to tag as she had moved it over to the luggage belt .So I pointed out my bag and she turned around with a snear on her face and said I know . We moved on to the TSA check point where I was Selected for a Pat Down and Carry On Luggage search . When I asked why they said it was ordered by Silver Airways . So why would you hire such a Vindictive and Mean Spirited Agent ? Do you not think that flying is stressful enough ? Silver Airways You need to do better !

    George

    from United States - May 31, 2018

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    To start with, 90 minutes to check in the 8 parties ahead of us. Then, the flight out of Marsh Harbour was 90 minutes late departing. Not a problem, as we all know Silver is the worst airline on the planet and a mere late departure is a “win” compared to a cancellation, which is fairly regular. The connecting 2:50 flight from Ft. Lauderdale to Tampa was delayed until 4:40. We went to find food. At 4:25 we arrived at the gate to learn that the flight left at 4:17. The surly gate agent said the 4:40 departure time was “an estimate”. Not the first time Silver has been a bust. Do yourself a favor and fly any other airline.

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