2.3/10

    From 13 passenger reviews

    Mark

    from United States - June 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flying since 1969,my experience with Silver Airlines will go down as the worst ever.
    After reading.many.reviews since my first flight with them,it is beyond my beliefs,they remain in business.
    The owners and management should be ashamed to run a business as they do.
    I implore anyone to AVOID this airlines!!

    Kimberly

    from United States - May 4, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline ever….not sure why they are a Star Alliance Partner when they cannot help you with continuous United flights or baggage. People are rude and not helpful.plus the flights are outrageously overpriced.

    Leslie

    from - September 10, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We flew Silver Airways to and from Ft. Lauderdale to Marsh Harbor . My story is this: not only was our ticketing agent slow but she was angry and Mean Spirited . We waited for ten minutes before she could find Us in her system and then she claimed that We didn’t prepay for our baggage ( which we did ) so after another five minutes she found that We had paid . Then it took her another five minutes to print out the baggage tickets and while we were waiting another agent had to help her figure out how the printer worked . Then She seemed confused as to which bag to tag as she had moved it over to the luggage belt .So I pointed out my bag and she turned around with a snear on her face and said I know . We moved on to the TSA check point where I was Selected for a Pat Down and Carry On Luggage search . When I asked why they said it was ordered by Silver Airways . So why would you hire such a Vindictive and Mean Spirited Agent ? Do you not think that flying is stressful enough ? Silver Airways You need to do better !

    George

    from United States - May 31, 2018

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    To start with, 90 minutes to check in the 8 parties ahead of us. Then, the flight out of Marsh Harbour was 90 minutes late departing. Not a problem, as we all know Silver is the worst airline on the planet and a mere late departure is a “win” compared to a cancellation, which is fairly regular. The connecting 2:50 flight from Ft. Lauderdale to Tampa was delayed until 4:40. We went to find food. At 4:25 we arrived at the gate to learn that the flight left at 4:17. The surly gate agent said the 4:40 departure time was “an estimate”. Not the first time Silver has been a bust. Do yourself a favor and fly any other airline.

    John

    from United States - April 5, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My wife and I used Silver Airways to fly from a personal vacation on Key West to a business meeting in Orlando, and it may have been the worst experience I have ever had with an airline. The problems started with weather delays (I understand this is not the airline’s fault), and snowballed into much bigger problems costing me time and money. The worst part of the entire problem is that throughout the entire thing, none of their representatives seem to care! They have the perfect system set up for customer service: put the phone on a machine that instructs people with concerns to send them an email, then do not ever answer the emails! After a month of multiple attempts to contact them, I’ve received no response whatsoever. They don’t care about their customers, they don’t care about their mistakes. DO NOT EVER BOOK ON THIS AIRLINE!!!

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