LATAM

We bough return tickets flying from Sydney, Australia to Cordoba, Argentina. We paid extra for the option to have the ability to have our tickets refunded in case we had to cancel. Turns out we had to cancel 1 day after booking the tickets and we immediately submitted the request to refund. They said it will take 30 business days to process the refund (i.e. more than 6 weeks). They have not provided our refunds. We are disputing the transaction with our bank now and Latam is saying they denied the original refund request “due to incorrect information” provided. This is false. Be careful of this airline, they seem to steal people’s money.

Cm mau share pengalaman dr Bolivia ke Lima. Check in lelet, ribet, petugasnya nyusah nyusahin, mana ada boarding pass ditahan tahan. Trus lagi tanpa pemberitahuan boarding jd lebih cepet setengah jam tp ujung2nya molor juga. Pas mau masuk pesawat tasnya pake dijilat2 anjing. Yg paling parah penerbangan mahal ga dikasih minum sm sekali. Cuma snack doang yg harganya g lebih dr 2 soles, lays kuning yg cuma 0.8 soles sama biskuit quaker yg kecil yg paling harganya 0.6 soles. Bayangin aja tiket menggila harganya 700 dolar pp dikasihnya makanan yg cuma 2 soles.. trus latam play. Latam juga ga modal device. Maunya pake device masing2 penumpang. Yaelahh ga modal banget, screen aja ga punya. gtw knp ya standar service di amerika latin itu kelewat rendah.dan sm sekali ga memuaskan

Do not buy tickets with LATAM, they wont refund nor give you a voucher.

We were supposed to fly with this thing in March to Santiago. Due to corona related border closure between Czech Republic and Germany, we cancelled. Its five months later and we still did not receive money refund nor vouchers for our tickets. This by the way prohibits us from approaching insurance company and retrieve the rest of the money. Call centre service is apalling. During last five months I experienced passivity and unwilligness to solve our case – refund request mistreated multiple times when operators put wrong or uncomplete data into system – complete unwillingness to give this case some priority after five months – obvious lies or incompetence (constantly changing info bout form of refund and time schedule) – when promised to be called back, it never happened – one operator providing different info from the other I know airlines have a hard time now, but this airline customer service is in complete disarray. Im currently in state of awe how arrogant a corporation can be and will never ever board a LATAM plane.

I have bought the top class air ticket via LATAM online (i.e. full refund on flight cancellation) to fly from Ushuaia to Buenos Aires in November 2019.
One day, by accident while trying to print the eticket, I was shock that LATAM has changed my departure date from 14 November to 15 November 2019 without any notification!I I have checked the LATAM, the original flight on 14 Nov is still available! I have asked Latam Help desk to change my back to my original booking and give me an explanation why they changed my departure date and time without getting my permission and/or notify me! No explanation was given why they changed the date and they could only refund the ticket. I received email that the refund would be credited to my credit card but the amount Australia dollar!!! Why refund me in Australia dollar when I pay in US dollar!!! I have sent numerous emails with credit card statement that payment in US dollar and not Australia dollar to help desk and even the personal emails of LATAM Top management but no one reply or willing to rectify the mistake. For your information, I am Singaporean and not Australian!

A warning to those planning on using @LATAMAirlines for their #airtravel. My family and I made this mistake in December 2018 and are still regretting it 6 months later. Our luggage was mishandled and lost en route to #BuenosAires. Almost six months after a claim for delayed baggage compensation and more than three months after a legally binding settlement letter was received and agreed I have received no compensation.
What a #shameful #disgrace of an organisation. In an industry where efficiency and #CustomerService are paramount it is a surprise that @LATAMAirlines has survived. Do yourself a favour and entrust a different carrier with your trip!