from Czech Republic - September 2, 2020
Flew Economy Class
Do not buy tickets with LATAM, they wont refund nor give you a voucher.
We were supposed to fly with this thing in March to Santiago. Due to corona related border closure between Czech Republic and Germany, we cancelled. Its five months later and we still did not receive money refund nor vouchers for our tickets. This by the way prohibits us from approaching insurance company and retrieve the rest of the money. Call centre service is apalling. During last five months I experienced passivity and unwilligness to solve our case – refund request mistreated multiple times when operators put wrong or uncomplete data into system – complete unwillingness to give this case some priority after five months – obvious lies or incompetence (constantly changing info bout form of refund and time schedule) – when promised to be called back, it never happened – one operator providing different info from the other I know airlines have a hard time now, but this airline customer service is in complete disarray. Im currently in state of awe how arrogant a corporation can be and will never ever board a LATAM plane.
from Singapore - August 19, 2019
Flew Premium Economy Class
I have bought the top class air ticket via LATAM online (i.e. full refund on flight cancellation) to fly from Ushuaia to Buenos Aires in November 2019.
One day, by accident while trying to print the eticket, I was shock that LATAM has changed my departure date from 14 November to 15 November 2019 without any notification!I I have checked the LATAM, the original flight on 14 Nov is still available! I have asked Latam Help desk to change my back to my original booking and give me an explanation why they changed my departure date and time without getting my permission and/or notify me! No explanation was given why they changed the date and they could only refund the ticket. I received email that the refund would be credited to my credit card but the amount Australia dollar!!! Why refund me in Australia dollar when I pay in US dollar!!! I have sent numerous emails with credit card statement that payment in US dollar and not Australia dollar to help desk and even the personal emails of LATAM Top management but no one reply or willing to rectify the mistake. For your information, I am Singaporean and not Australian!
from South Africa - June 8, 2019
Flew Economy Class
A warning to those planning on using @LATAMAirlines for their #airtravel. My family and I made this mistake in December 2018 and are still regretting it 6 months later. Our luggage was mishandled and lost en route to #BuenosAires. Almost six months after a claim for delayed baggage compensation and more than three months after a legally binding settlement letter was received and agreed I have received no compensation.
What a #shameful #disgrace of an organisation. In an industry where efficiency and #CustomerService are paramount it is a surprise that @LATAMAirlines has survived. Do yourself a favour and entrust a different carrier with your trip!
from United States - May 10, 2019
Flew Economy Class
I just purchase 4 two-way tickets for my family to visit me on the LATAM website. After I finalized the purchased I realized that the return date was incorrect by a month. So, I immediately call them to rectify the problem. They said I would need to pay $200 dollars por ticket extra to get it fix. I asked why and they say it was due to availability and date changes. Interestingly enough, I already had opened another page on their website with the correct dates and the price of each ticket was actually $100 cheaper!!!
So, I told them to just cancel my purchase (which is free on the first 24 hrs), but I couldn’t do that neither, as they said that even though I bought the tickets one of the passenger need to do the cancelling. So, my 75 year-old father will need to call them to cancel this. I can believe they wanted to make $800 dollars to change tickets that were actually cheaper!! I purchased the new tickets and I asked my poor father to call. I will post again what happened with that.
from Ecuador - August 16, 2017
Worst experience ever. Flight cancelled and personnel completely unhelpful. I was told the only reason I could not get on earlier flight is because I had not checked in online. Our group got separated and the others who had checked in went on earlier flight. They were rushed on to plane so we kept their luggage and were guaranteed we would not be charged for it. Next day guess what. Charged for it!!! Asked to speak to supervisor. Who would not make an exception despite explaining everything. Then I was sent to stand in line in another place to pay the bag fee. This is the most unhelpful experience i have ever had. I will never fly LATAM again. Their attitude is completely not pro customer and they act like you are a bother. Add to that the incredible overburden of what seems to be a healthy dose of beaurocracy and you have LATAM. The absolute worse airline customer service I have experienced in Latin America.