Scoot

Very poor customer service they do not take responsibility for any thing that goes wrong. If they fail to provide meals that have been pre ordered & paid for all you get is sorry. I f you do not get to sit in the seat you have chosen & paid for that’s not their problem . Paid for inflight Wi-Fi that does not work you don’t even get a sorry. They are cheap but the service is cheaper..

I fly at least 50 x per year. This is by far the worst airline i have ever used. They never respond to emails nor phone calls.

Regular traveler to singapore asia Worst exp I have ever encountered TZ 292 SIN/BKK 22nd april 2017 Delayed 2 hours out of singapore not one announcement Re delay 300 PAX just sat and waited and waited Pilot said sorry paper work was not completed properly Could not understand several crew members spoken english Surely this is a safety major issue No immigration forms on board for BKK after 2 delay arr Pax had to find their own immigration forms and go to the back of the queue of several hundred people another 2 hours clearing immigration Scoot could not care less Jet star just rated worst budget airline in world I am sure scoot will soon dethrone them Disgusted

Seats are tight, no entertainment except you pay to watch over your device using in airline wifi, airline charge for every little thing including phone charging and water, can’t put arms on armrests as light push button on it and elbows press them when we rest our arms, leg room not enough for tall person, no blankets provided. Overall budget flight which cost almost same as others when we add basic needs like travel luggage.

Flight Perth to Singapore return. Delay of 2 hours on the way over with no text / email notification which was a little frustrating (mainly because Perth international airport is so boring). Seats were comfortable with adequate leg room for me ( Although I am short) but you should book extra leg room if you are tall. Plenty of opportunity to purchase food and beverages during the flight at what I thought were reasonable costs. Plenty of overhead room for bags etc. But what I really enjoyed was that on both flights the pilots came over the speaker to explain why the seat belt signs were put back on and how long they estimated they would remain – This goes a long way with assisting those of us who are nervous flyers (there were at least 3 of us sitting in close proximity to each other but not travelling together). Would love to fly on this plane again (super quiet with amazingly smooth take off).