Scoot

I was promised that I would be rreimbursed the full taxi fare for having to get a taxi home from the airport at midnight after a flight was cancelled. It has been a month since then and despite numerous calls to Scoot, being on hold for up to an hour, an email and online claim, unable had no resolution and no reimbursement. The taxi cost $157.24 and after Scoot originally promising they would reimburse the whole fare, they then tried to tell me I would only get $50 per person on the ticket. Now I’m being told we will only be reimbursed $50 total despite the two guest living in different suburbs.

During POLi transaction payment on 22 Apr 2017 flight booking my page got disconnected and I was asked to do a card payment by customer service team to continue with booking. I was given an assurance that the earlier POLi transaction would be refunded. But it has been 8 weeks now and even after several calls to customer service I haven’t received my refund. I am thinking of going to consumer court if my refund is not done by end of this week.

Scoot business was very poor. TV service was broken both routes,so noentertainment for 2 seven hour journeys. Staff English was poor, food was poor to average. Overall a bad experience. Qantas economy is better than Scoot biz. Recommend you avoid this airline if you want comfort and service.

Flew from Singapore to Perth on 29 May 2017. This is the first time I have flown with Scoot and I found the experience quite pleasing. I know it is a budget airline and you get what you pay for, so you actually choose your own level. I paid extra for a bigger seat which I am glad about. I did not pre order a meal but I did purchase one on board just to see what they were like – typical airline food. I found the drinks (beer) was very expensive. Overall it was good for the price – I will travel again with Scoot.

We flew with Scoot for the first time and were pleasantly surprised.
After reading some of the reviews, we were abit apprehensive however all was good.
If you remember it is a budget airline and some people expect too much.
We were on time and the staff were efficient and friendly and the journey was very comfortable.
We will definitely fly Scoot again.