3.8/10

    From 160 passenger reviews

    Trac

    from Australia - September 22, 2017

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew PER – SIN 13th September and SIN – PER 20th September. Both flights were on -time, pretty smooth flying going to Singapore, flight actually arrived early. Not a big fan of their new departure time from Perth @9.30pm, however the departure time for the return flight from Singapore @ 3.00pm is a good time. We flew in “Scoot in Silence” both ways. The advantage is supposed to be more quiet due to no kids under 12 years of age. Doesn’t stop you getting adults sitting behind you kicking your seat though. They do allow Scoot in silence passengers to disembark before other economy passengers. My meal going to Singapore was the braised chicken with rice, I didn’t really enjoy it that much, but I’m not too keen on airline food anyway.The meal on SIN -PER was Roasted Chicken thigh with honey garlic sauce which was a lot tastier. My husband enjoyed his Nasi Lemak meal. Tried to use Scoot TV on way home but had an issue with the credit card processing so gave up. You have to download the Scoot APP before you fly and then log on to Scoot wifi to access the payment screen. There’s not a lot of newer movies to watch, mainly ones that already on Foxtel or Netflix. Leg room was fine for me, I’m 170cm. For taller people, the stretch seats would probably be better. The staff were great on both flights with Captain or First Officer keeping passengers informed at beginning and before descending. Yes I would fly Scoot again, just wished they arrived in Singapore a little bit earlier.

    Neil

    from Australia - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Very poorly maintained aircrafts and food is below standards. The quality is very small. The airbus from tiger needs proper maintenance.

    Donna

    from Australia - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Customer Service is non existent, call centre takes a long time to get through to, then staff have difficulty understanding, promise to escalate the issue, give timelines to get back to me & never do & there is no other way to contact them. I even lodged a complaint through the feedback service on their website, received a computer generated email saying they would get back to me in 10 business days and they never did. I paid for 24 WiFi services for all 4 passengers on a recent flight from Gold Coast to Singapore. The cost was $AUD30 per passenger. We never received the promised email with log on details, which was supposed to come 24 hours prior to the flight. After calling Scoot call centre, I was provided with 1 log on user name and password. I questioned the Scoot agent twice about each passenger needing their own log on details. I was assured that as we were on the same booking number we would only need 1 log in. When we were on the flight, only 1 passenger could log in, as we ALL NEEDED A LOG ON user name & password. I have asked for a refund for the 3 passengers and have received nothing – customer service say they will escalate and get back to me, but they never do.

    Katie

    from Australia - July 26, 2017

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My experience with Scoot was disgraceful.

    I do not understand why this blog does not post reviews about delays, as Scoot delayed us by 22hrs which is extremely significant.

    Regardless, the attitude of the company and staff on the ground was woeful. After more than six hours of delay with no answers or information regarding the next available plane, fellow passengers and I had to literally demand that they organise us accommodation. These staff members were some of the simplest forms of human beings I have ever come across, and there was no management on the ground to support them, nor would anyone higher up answer when we could physically leave the airport.

    After nearly 20 hours, many of us became so desperate for answers (after a second delayed flight) that we had to ask our loved ones to call the Singapore Airlines hotline in our home countries. My mother did this for me and SA had no idea what was happening to us, so they contacted Scoot Airlines to find out more information about the next flight, but were met with barbaric service and were hung up on.

    The cheap prices are enticing but when you lose $$$ accommodation at your next destination, its just not worth it.

    Kris

    from Australia - July 21, 2017

    Flew Economy

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My flight was from Singapore to Melbourne, which is more than a 6 hour flight. For a flight of this duration I found it unacceptable that there were no inflight entertainment screens. On such a new plane at that! Even if you were willing to purchase entertainment, like I was, you would be out of luck! There were no USB ports to charge your own device should you wish to watch one of your own movies either! Water had to be purchased and was not made freely available like on other budget airlines I’ve flown, such as Jetstar and AirAsia. Cabin staff were just going through the motions! I was eagerly waiting for them to get to my row to buy some water, but when they finally got there, before I had a chance to ask for anything they had moved on right past me! Also, I’m pretty sure I heard them announce that eating your own food is not permitted on their flight. I’m not sure what you are meant to eat if you have not pre-ordered food, as there were no menus available and for all I could tell, there was no option to purchase any food on board. Although, this impression could be partly attributed to the poor service from the cabin staff. I would never fly scoot again!

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