Scoot

Our Scoot Nightmare in nine shocks (part 1)

shock 1: On our way to Bangkok airport we received a voucher for the cancelled fligfht home!
shock 2: A new internet booking for 9.000 baht isn’t possible, instead we have to buy an overprized ticket for 21.000 baht!
shock 3: After buying the overprized ticket they didn’t want to let us fly! We showed an email from the Greek ministery of foreign affairs (mfa) giving green light for my wife – and they checked us through to athens.
shock 4: In Singapore Scoot denied boarding to my korean wife (not me). we tried to show the mfa email, they didn’t want to see it.

I had the most abysmal experience with Scoot at every interaction including before the flight (cancelled 1 day before and no other flights available except their partner company Singapore airlines which was $500AUD more). On the flight there is no water available for free (12 hour flight) until I complained and stated it is actually illegal and the airline host told me to be quiet and game me a small bottle. And after the flight (still going on and it has been over 6 months…) I have been emailing Scoot customer service and they have refused to provide a complaints avenue so I have succumbed to my first ever online review because of the level of disappointment and fury I have with Scoot.

This airline doesn’t let you bring your own food or drinks onboard. Once I got on, I tried to buy some water, as they don’t give it out for free. I was on my way from Singapore to Melbourne (Australia), so I tried to pay using Australian coins. The flight attendant wouldn’t accept coins. I had a US$100 note, so tried that. She said $100 was too big a note. I tried my Visa cards, but they wouldn’t accept debit cards.

“So there’s no way I can get water on this flight?”

Flight attendant smiled and said, “Sorry.”

The flight was 7.5 hours long. Don’t fly with this company.

How does Scoot customer service works:

– Redirect you to 3rd party – you will be in loop.
– They will harass by asking more & more info or put you on hold for long time or/and disconnect your call
– They will tell your problem is escalated and someone will call in 24hrs but no one will call.
– When you call back after 24 hours they will tell nothing is escalated.
– If you tell them you want to speak to the same customer service staff that you previously discussed or you want to talk to supervisor, they will tell they are busy.
– When you call back after 24 hours then you have to explain the whole problem from starting and one of the above will happen.
– You can lodge inquiry in there website and if you give follow up call then one of the above will happen.
– And they will lie easily and make false promise or play delay tactics.

Worst airline in my 25 years flying.
They do not have staff at the airport (either Singapore or anywhere else!).
They take your money – but then do not refund it when they cancel their flights.
I am so sorry I chose them. If someone avoids this horrible company because of my review – I will be happy. Learn from my mistake.