Scoot

I travelled on the new A320 from SIN to TRV and returned recently. It was a really no frills airline down to the bone airline.

My old school bus seat had better cushioning for a 4 hours flight. I could feel the seat metal frame on my back and bum.

The airline should understand sometimes value for money should not be at the expense of basic comfort. My bones were aching the next day after the flight.

our scoot nightmare (part 2)
shock 5: The tricky boarding stuff sent us to Transfer D: „there’s a Scoot office“ taking care of everything and they will help us. But in transfer D there’s just a night staff, who can’t do anything for us and many other Scoot nightmare guests.
shock 6: No service, no food, no water, no help at all – while waiting more than 6 hours!
shock 7: Our luggage is not available – it’s behind immigration counters. If we go out, we’ll be quarantined for 14 days.
shock 8: The Scoot manager is kidding us: We need a medical certificate, we would get it in a clinic nearby. But this clinic doesn’t test anyone – and the manager should know it.
shock 9: No flight money back! The manager was generous enough to give us the flight to Bangkok (instead of Athens). We could hardly remain cool.

No shock, almost expected: Since march 20 Scoot didn’t refund anything, doesn’t answer emails.

Our Scoot Nightmare in nine shocks (part 1)

shock 1: On our way to Bangkok airport we received a voucher for the cancelled fligfht home!
shock 2: A new internet booking for 9.000 baht isn’t possible, instead we have to buy an overprized ticket for 21.000 baht!
shock 3: After buying the overprized ticket they didn’t want to let us fly! We showed an email from the Greek ministery of foreign affairs (mfa) giving green light for my wife – and they checked us through to athens.
shock 4: In Singapore Scoot denied boarding to my korean wife (not me). we tried to show the mfa email, they didn’t want to see it.

I had the most abysmal experience with Scoot at every interaction including before the flight (cancelled 1 day before and no other flights available except their partner company Singapore airlines which was $500AUD more). On the flight there is no water available for free (12 hour flight) until I complained and stated it is actually illegal and the airline host told me to be quiet and game me a small bottle. And after the flight (still going on and it has been over 6 months…) I have been emailing Scoot customer service and they have refused to provide a complaints avenue so I have succumbed to my first ever online review because of the level of disappointment and fury I have with Scoot.

This airline doesn’t let you bring your own food or drinks onboard. Once I got on, I tried to buy some water, as they don’t give it out for free. I was on my way from Singapore to Melbourne (Australia), so I tried to pay using Australian coins. The flight attendant wouldn’t accept coins. I had a US$100 note, so tried that. She said $100 was too big a note. I tried my Visa cards, but they wouldn’t accept debit cards.

“So there’s no way I can get water on this flight?”

Flight attendant smiled and said, “Sorry.”

The flight was 7.5 hours long. Don’t fly with this company.