Scoot

Scoot No Good
While the fare was quite good, and the staff were good fun everything else was rated lacklustre to just plain bad. Add to this that all 4 flights I have flown have all been late means I won’t fly them again.

Our flight left 5 hours late with no notification until check-in, which meant we missed our following long-haul flight and had to re-book everything from scratch.
Total waste of time and money, not to mention the amount of stress they caused. Never travelling with them again.

Sydney to Singapore return. The staff were friendly, the food was good, on time both ways. The seats are uncomfortable and I would recommend taking a cushion and a pillow if you want to sleep. The value is good.

Crap, crap, crap!!! We had a wonderful holiday in Singapore. Scoot was the only part of our holiday that we regret. I’ll spare you the details, but the 5 hour delay (…BOTH WAYS ) we had (…which our travel agent didn’t even know about) was not the end of it; the bad stomach upset we both had on our return following our meal on the flight sums up our experience pretty well. If you’re contemplating a trip to Singapore with Scoot … DONT DO IT!! This is without s doubt the worst airline (… budget or otherwise) we have ever experienced. CRAP!!

To everyone out there. Don’t fly with scoot. I had buy my ticket on the 17 March, and I choose not to have travel insurance. Somehow, after I paid for it, there was insurance add on to my account. I called them up right after I found out, which is 2:10 am Melbourne time. the girl on the phone said she will get me back my refund, but this will take 6 to 8 week. I wasn’t happy about this, but I guess they give me back my money, so better than nothing.

When I call them up 2 days ago, asked has the refund been processing yet, I got told there was no refund record on the system, and I had missed out on the 7 days cooling period, so nothing they can do about it. I asked them, is this meant I been forced to buy this insurance, they said “Yes”………..
after talking for other 30 mins, they agree to find out the record of my first called to them about the insurance which I had given them the time and day I call. And scoot said they will get back to me with 24 to 48 hr.

but as we all know, they never call again.

DO NOT WASTE YOU TIME AND MONEY ON THIS COMPANY

p.s they had charged me 2 times for seat selection fee, due to an error on their system, I asked them about it, so they put it a