4.8/10

    From 4 passenger reviews

    Melanie

    from Colombia - January 19, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I don’t recommend using this airline. We had to be at midday in Providencia Island and Satena cancelled our flight. They did not gave us any option to be on time for an event that we have. We are 5 people. This was a connecting flight and we had other flights paid, hotels booked and an event organised.

    Jairo

    from Netherlands - May 20, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Every year I travel from Bogota to Puerto Carreno and this airline is safe and secure. Crew is friendly and pilots are good. This flight is one of the longest within Colombia, but like I said, good to travel it with Satena. Ground staff in Bogota are always willing to help with oversize luggage (fishing rods, thermos, etc)

    Avner

    from Israel - October 2, 2015

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Worst expirance ever. Our 7:00 am flight from medllin to Bahio Solano was canceled so we had to wait 6 hrs in the airport till the staff mange to book for us a new flight. On our way back the pilot went to us after we check in our lagguage and told us that he alerdy worked 12 hrs so we will have to wait for tommorow to fly back to medllin. Becouse of that we lost our flight to Bogota-Letisia that we booked to the folowing day… When we ask Satena in Medllin to give us a new ticket to Bogota – letisia they kept us waiting 5 hrs with different excuses. In the end we gave up.
    We will never fly again with Satena!!!
    There are atleat 5 other companys in Colombia that do local flight… Fly with other company!

    Henry

    from - July 18, 2013

    Flew Economy

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    In December, 2012, My Avianca flight was late arriving in Bogota from JFK, and I needed to get to Cucuta (CUC). Missed my connecting flight on Avianca..The next Avianca flight to Cucuta was full, and I didn’t want to fly standby. So I booked with Satena. Flew on a 40 seat Turbo prop. Not bad, fairly comfortable short flight. They offered snacks and sodas on board. The plane was clean, even the head was clean. The counter service at BOG was good and counter staff were polite. The on-board service was decent. The flight.left BOG on time, arrived at CUC on time. No baggage issues, but I only had one small checked bag. The stewardess was allso very pretty and acted professionally.

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