SAS

Waiting 4 months for a refund is not acceptable. Wideroe cancelled a flight and refunded in 2 weeks. Easyjet, the same. To think it is acceptable to cancel flights and keep hold of customers money and only offer vouchers is a disgrace.

I will never fly with this airline due to the poor nature of their customer service. To be honest, treating people like this, I will be surprised if they survive into 2021 anyway!

Professional airline. Did cut down on lounge access and fast track for third party services.
However, if something goes wrong, it’s good to have a solid support framework. SAS does have that.

I am a Diamond member and travel about 80 times a year, mostly domestic in Scandinavia but about 4 times abroad in different european countries. The crew, service, safety, information and compensation for late timetabel/cancellation are usually very good and the extra with better food, fresh/new airplane and lounge are more standard. A factor to chose SAS has been generous (double the value if choosing a voucher) compensation because of delayed bagage or plane, eurobonusmembership and the sasapp, easy, functionally and always working. New planes are introducing now and it will be better comfort and less carbon footprint.

Good long haul flight. Nothing special. Nice cabin, good food and great crew!
(only the limited free beverage service was poor)

Worst airline experience EVER.
Gave away my seat while I was stuck at immigration in Copenhagen – made me run back and forth to the gate to get it fixed. Paid extra for the premium meal, it was disgusting – greasy and inedible chicken. Had to pay $106 for an additional bag. Tried to get upgraded to Premium Economy and you have to BID for one of the seats. Yes, BID. Then, they don’t tell you until 36 hours before the flight if you win the seat. Horrible customer service, terse and unhelpful crew, expensive and crap food. I’ve traveled all over the world on many airlines and this is the absolute worst. Never again.