from Canada - December 24, 2018
Flew Economy Class
this company stole my money… i flew from montreal to dubai with my 11 month old daughter and my pregnant wife who was under 28 weeks pregnant, so we didnt need any certificate for her to fly. We specifically asked them at the check in counter in Montreal if we need to get one from Dubai when we come back home 2 and half weeks later and they told us no WE DONT, so we didnt bother getting one from a gynecologist in Dubai. On the way back from Dubai, its 4 am Dubai time, and the company is not allowing us to fly with them, since my wife if passed the 28 weeks pregnant even though they told us in Montreal we dont need one. we tried explaing that to them but they were soo studborn and didnt really care and had zero sympathy that we had a baby and a pregnant wife and its 5 am at this time and where we had no where to go. They did not accomodate us with anything, and MADE US PAY A PENALTY OF 1810$ CAN, to change the booking to the next flight which was only 4 days later. So we got stuck in dubai 4 extra days, missed work, and had to find a last min hotel, taxi, with 6 luggages, stroller, and 3 handbags.They put me on the spot and in a way forced me to pay the penalty because that was the only way to change the booking. all that other than the fact that they lost my stroller in amman jordan during my lay over of 6 hours, but finally found it 2 hours later, so i had a very hard time with my baby without a stroller or the car seat, that i never saw until i arrived to Dubai, even thow i specifically aske3d for it. the airlines is always late, never on time. bad service. Whenever you ask someone for help, they keep thowing it to the next person, no one wants to take this blame for anything, no one is willing to help. so in the end, i get the wrong information from them, and i pay the price for it. NEVER FLYINMG WITH THEM AGAIN, NOR SHOULD YOU. Thats why on google its raited THE 2ND WORST AIRLINES IN THE WORLD.
from Canada - December 21, 2018
Flew Economy Class
Worst service, worst airline to travel with. I flew from montreal to dubai with a 11 month old baby and a pregnant wife. They told us at the check in counter in montreal that we can fly without the need of a certificate to fly for my wife since she is pregnant and under 28 weeks. And we specifically asked them if we need to get one when we come back 2 and half weeks later since she will have passed the 28 weeks by a few days, and they told us NO. so on the way back from dubai, at the check in counter, they asked us about the pregnancy and we were very honest with them and told them that she just passed her 28 weeks. So they obviously did not allow is to fly without the certificate. And we tried explaing to them in dubai that we were told in montreal that we didnt need it but they didnt care. So they threw us out at 5 am dubai time. With a baby and a pregnant wife. And made us pay 1800$ penalty to change the booking to the nxt flight 4 days later. All that because we received the wrong info from them in montreal. Worst ailine ever. Otheer than the part that they are never on time. Always late. Plus lost my stroller for my baby. But finally found it 2 hours later but missing the cup holder. Worst service.
from - July 27, 2018
Flew Business Class
Ground staff could do with some customer service training. Flight crew fantastic. Aircraft are a little aged but otherwise fine
from United Kingdom - May 8, 2018
Flew Economy Class
I have enjoyed several trips using Royal Jordanian Airline and could not fault it for anything. It is modern, comfortable and offered great service from staff.
from Canada - August 16, 2017
I had the worst flight ever with Jordanian airlines .. the flight was delayed the crow took the seats at the back to sleep and they were very aggressive.. I had a baby on lap and there was spots empty but passengers the don’t let you set beside them because each of them wants to use the seat beside him to sleep each time I ask to change flight date the said it’s not same level and you have to pay e tea although I paid warranty !! I will never think about booking on royal Jordanian
on my way back I had a sever stomach pain and they said they Can’t open the first aid kit or give me anything if it’s not life threatening!!!!